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Cottingham and Butler Claims Account Manager (WC/AL) - Remote in Des Moines, Iowa

Cottingham & Butler Claims Services (CBCS) is adding an Account Manager to the team! This is a fully virtual position. Due to COVID-19, the interviews, onboarding, and training will also be conducted virtually.

As an Account Manager, you will work closely with our clients to provide top-notch service to represent CBCS. As the primary point-of-contact, you will manage the account from the sales presentation through the life of the relationship, to include:

  • Preparing for and attending sales presentations
  • Implementing new accounts
  • Managing program results
  • Attending Claim Reviews
  • Hosting stewardship meetings
  • Preparing Contracts
  • Managing renewals and handling account reconciliations
  • Addressing client needs and resolving issues that arise

Ideal candidates for this position will have a strong claims background with at least 5 years of claims handling experience and at 2 years of account management experience. To be successful in this role, you must be a strategic thinker, have excellent communication skills, be attentive to details, very organized, and excel at building client relationships.

This position typically requires 25-30% travel; however, due to COVID-19, we are limiting travel and face-to-face meetings.

About the company

At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To ensure we keep that promise, we hold ourselves to a set of principles that we believe position our clients and our company for long-term success. Our Guiding Principles are not just words on paper; they are a promise we make to ourselves and our clients.

These principles have become a driving force of our culture and share many common themes with the values of our clients. First, we hire and develop amazing people that have an insatiable desire to succeed, are committed to learning, and thrive on challenge. Secondly, we pride ourselves on serving our clients best interest through quality service, innovative solutions, and constantly evaluating our performance. Third, we have embraced and are guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday. Ultimately, we get more energy from the future we are creating for our people, our clients, and our company than from our past success.

As an organization, we are very optimistic about the future and have incredibly high expectations for our people and our performance. We also understand that our growth is fueled by becoming better, not bigger – growth funds investments in new resources to better serve our clients and provide the career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.

Do you think this might be a fit for you? Send us your resume – we’d love to talk!

Job Title: Claims Account Manager (WC/AL) - Remote

Job Function: Professional

Department: Claims

Location: Des Moines, IA