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Iowa Department of Administrative Services Child Support Recovery Officer in Des Moines, Iowa

Child Support Recovery Officer

Print (http://agency.governmentjobs.com/iowa/job_bulletin.cfm?jobID=3040452&sharedWindow=0)

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Child Support Recovery Officer

Salary

$43,097.60 - $63,065.60 Annually

Location

Des Moines - 50309 - Polk County, IA

Job Type

Full-time

Agency

402 Dept of Human Services - Community Service Areas

Job Number

21-02431

Closing

4/18/2021 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Jodi Shearer jsheare@dhs.state.ia.us and Tiffany Glenn tglenn@dhs.state.ia.us

  • Description

  • Benefits

  • Questions

Job Description

This position is located in the Des Moines Region and performs complex casework management to secure, modify or enforce child support and medical orders. Communicates with a variety of in and out of state agencies including: human services, attorneys, clerks of court, county sheriffs and other related entities to achieve the goals of the Child Support Recovery Unit.

Looking for a strong personality that can be tactful and compassionate at the same time.

Requires a person that can independently analyze a variety of complex case situations and legal scenarios to determine appropriate establishment, enforcement and interstate actions. Will work with customers who may be reluctant to establish, modify or pay child support orders. A large part of enforcing child support requires phone calling and working with uncooperative customers who are delinquent in child support payments. Requires a personality that can collect child support payments under stressful or difficult situations.

The starting salary for new State employees is expected to be at the base of the pay range. Telework may be an option for this position if requested by the employee and approved by management.

This position requires a highly motivated, organized individual with excellent written and verbal communication skills, and the ability to:

  • Manage assigned caseload and demonstrate critical thinking skills required to complete complex tasks independently.

  • Read and comprehend complex instructions including federal, state and local laws, policy and procedures applicable to the Child Support Recovery program and apply it to child support casework.

  • Produce work that requires extreme accuracy.

  • Prioritize complex tasks and time to meet established performance goals and critical deadlines.

  • Perform mathematical calculations needed to accurately reflect support obligations.

  • Interact with employees and customers in a manner that is consistent with quality customer service delivery.

  • Resolve problems/issues by using good listening and positive conflict resolution skills.

  • Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.

  • Work productively in a team environment.

  • Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various data base systems.

  • Accurately retrieve, upload and index mail from Electronic Mail System.

  • Navigate efficiently in a Windows environment.

  • Proficient in Microsoft Office: Word, Excel, Outlook; and the ability to learn and use other personal computer programs as necessary.

  • Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.

  • Maintain high attendance as excessive absenteeism negatively impacts the child support program.

  • Write clear, concise and accurate letters that are grammatically correct.

  • Travel occasionally when work is required outside of the office.

  • The starting salary for new State employees is expected to be at the base of the pay range.

Applicants may attach a resume/cover letter to the online application.

Additional Qualification Requirements:

  • Position requires successful completion of a criminal background check to include FBI fingerprinting.

  • Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-Verify.

Minimum Qualification Requirements

Graduation from an accredited college or university with a Bachelor's Degree and one year of full-time professional level experience such as program development, management or operations;

OR

experience equal to four years of full-time technical, administrative, or professional level work related to the recovery of child support or in a public assistance (income maintenance) program;

OR

an equivalent combination of experience and education substituting one year of the required full-time professional level experience in program development, management, or operations for each year (30 semester hours) of the required education;

OR

employees with current continuous experience in the state executive branch that includes three years of full-time clerical experience in a child support recovery unit or two years of full-time work as an Administrative Assistant in a child support recovery unit.

For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/ChildSupportRecoveryOfficer-03345.pdf) .

Join Us!

Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.

We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.

CareerChoices

State government is one of the largest employers in Iowa, and also one of the most diverse. From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.

Benefits

The state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts. For more information, please visit the executive branch employee benefits website (http://goo.gl/rHiarg) .

The State of Iowa is committed to providing an outstanding employment experience. Check out thisBenefits Beyond the Paycheck brochure (https://das.iowa.gov/sites/default/files/hr/documents/employment/Benefits_Beyond_the_Paycheck.pdf) .

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability?

Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

  • Yes - I understand and agree.

  • No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

  • No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

  • Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Do you have a Bachelor's Degree from an accredited college or university? IF YES, How many years of full-time professional level experience such as program development, management or operations do you have?

  • Less than one year of work experience in the identified areas

  • One year or more of work experience in the identified areas

  • Not applicable - I do not have a Bachelor's Degree

  • No experience in the identified areas

04

How many years do you have of full-time technical, administrative, or professional level work related to the recovery of child support or in a public assistance (income maintenance) program?

  • Not applicable - No experience in the identified areas

  • Less than one year of experience in the identified areas

  • One year to less than two years of experience in the identified areas

  • Two years to less than three years of experience in the identified areas

  • Three years to less than four years of experience in the identified areas

  • Four years or more of experience in the identified areas

05

How many years do you have of COMBINED full-time professional level experience in program development, management, or operations AND post high school education? 30 semester hours equals one year of experience.

  • Not applicable - I do not have any of the specified education and experience

  • Less than one year of the specified education and experience

  • One year to less than two years of the specified education and experience

  • Two years to less than three years of the specified education and experience

  • Three years to less than four years of the specified education and experience

  • Four years to less than five years of the specified education and experience

  • Fiver or more years of the specified education and experience

06

If you are a CURRENT employee for the State of Iowa (executive branch) how many years of full-time work as an Administrative Assistant in a child support recovery unit do you have? This experience must be for the State of Iowa.

  • Less than one year as an Administrative Assistant in a child support recovery unit.

  • One year to less than two years as an Administrative Assistant in a child support recovery unit.

  • Two or more years as an Administrative Assistant in a child support recovery unit.

  • Not applicable

07

If you are a CURRENT employee for the State of Iowa (executive branch) how many years of full-time clerical experience in a child support recovery unit? This experience must be for the State of Iowa.

  • Less than one year of clerical experience in a child support recovery unit.

  • One year to less than two years of clerical experience in a child support recovery unit.

  • Two year to less than three years of clerical experience in a child support recovery unit.

  • Three or more years of clerical experience in a child support recovery unit.

  • Not applicable

Required Question

Agency

State of Iowa

Website

http://dhs.iowa.gov/

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