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Fiserv Business Systems Analyst, Advisory in Des Moines, Iowa

As a Business Systems Analyst for Architect Banking you will be part of the next generation in digital services. Architect Banking is a premier solution in the Digital Banking Group and offers a highly configurable and customizable single platform for online banking, business banking and mobile banking. As part of the team, you will be working with a proven, 5th generation, state of the art digital platform. You will be able to use your creative, technical, functional and problem-solving skills to help clients bring their strategic vision to life and provide a truly unique digital experiences to both their customers and employees. Never a dull moment, you will be working independently and in a team environment with associates from many different areas, gaining industry knowledge and exposure to many different areas of Fiserv.

The Business Systems Analyst is a member of the Architect Solution Consulting team focused on providing business analysis support to the Sales and Account Management teams as part of pre-sales pursuits for new and or existing clients. The Business Systems Analyst will engage early in the sales cycles, along with the solution consultants, as the subject matter experts for the functional aspects of Architect and provide Architect subject matter expertise to new and existing clients as part of any upgrades, optimizations reviews, Architect Readiness (Gap / gain) and selling of add-ons features. The Business Systems Analyst establishes an understanding and confidence with clients for defining the requirements for the delivery of the Architect solution within the agreed boundaries of the standard Architect implementation. The Business Systems Analyst works with Solution Consultants, Sales Execs and or Account execs to scope requirements identified during the sales cycle up through SOW creation and contract signature. They will prepare documentation and play a key role in the transition from Sales to the Implementation team. They will work closely with the technical delivery team members and project managers as part of the transition to ensure that key implementation team members have a deep understanding of key client requirements.

Business Systems Analyst will also support the implementation team augmenting the Implementation BSAs as needed to provide additional, functional SME during the initial project delivery.

The Business Systems Analyst will develop core specifics skills for both Fiserv and Non-Fiserv cores specializing in 2 or more cores.

As a Business Systems Analyst, Advisory, you will play a key role within the Architect Solution Consulting team by working, supporting, and leading business analysis activities during the sales cycle. The Business Systems Analyst (BSA) is responsible for elaborating functional solutions by applying personal expertise and group facilitation skills. This includes gathering requirements from Product Management; identifying, interpreting, and defining business needs and features; translating them into requirements; and leading the process to visualize, document, and communicate functional product solutions that Architects, Development, and QA use to design, build, and test the system. This also includes driving internal and client facing discussions for requirements definition for base configurations and customizations of an internet banking platform.

You possess the ability to:

  • Ensure efficiency and accuracy through high quality analysis and documentation.

  • Work with clients, Solution Consultants, Sales Execs, Professional Services project team members, and product managers to document detailed requirements that capture clients’ needs and business expectations.

  • Work independently and collaboratively to develop models that support operational and strategic decision making.

  • Be highly analytical, entrepreneurial, and pragmatic, comfortable interacting across all disciplines of the company, capable and credible, and effective at setting and managing expectations of management.

  • Outstanding quantitative and critical thinking abilities.

Essential Job Responsibilities:

  • Drive requirements gathering sessions in onsite and/or remote client meetings. Work with multi-functional client partners to complete application worksheets and customizations scoping.

  • Collaborate with the client and professional services engineers to define requirements related to online banking configurations and customizations. This includes scoping solutions, documenting workflows, developing estimates, and validating solutions.

  • Perform moderate to complex analysis of customer’s goals and business needs to clearly articulate solution configurations and customization workflows to partners.

  • Understand the customers’ current state, the people, and the teams involved as well as the key metrics and technical capabilities needed and the impact on business unit and/or customers. Be able to translate, map, and communicate any known gaps resulting from making the transition from current to future state.

  • Prepare presentations, participating and leading meetings.

  • Prepares summary documentation and presentations for high level stake holders.

  • Ensures the software development requirements fully meet the business objectives.

  • Ensure adherence to Data Architecture and Data Quality principles and methodologies.

  • Utilizes systems and data to resolve moderate to complex business issues and process gaps.

Basic Qualifications for Consideration :

  • Bachelor’s degree in Computer Science, Information Technology, Business Administration or similar discipline; Relevant, equivalent work experience may be substituted for degree requirement.

  • Minimum of 5 years in a Business Analyst or Business Systems Analyst role required.

  • Minimum of 5 years of experience with client-facing software development and/or systems integration projects required.

  • Proven analytical skills.

  • Exceptional listening and interpersonal skills.

  • Outstanding meeting facilitation skills.

  • Strong organizational skills.

  • Excellent writing, editing, communications, and decision-making skills.

  • Strong grasp of Microsoft (MS) Word, MS Excel, MS PowerPoint, MS Project and MS Visio.

  • Familiarity with use of Agile stories as requirements gathering/analysis tool.

  • Ability to lead project team through requirements and release planning processes.

  • Ability to lead and mentor others in the BSA role.

  • Ability to accurately gather, analyze and document requirements, identify and define problems, and make recommendations for resolution.

  • Excellent verbal and written communication skills with the ability to deliver high quality communications and documentation to clients and internal partners.

  • Ability to research and propose solutions to meet customer requirements, develop and deliver high quality solution requirement and specification documentation.

  • Ability to establish and maintain relationships with and influence other functional areas.

Preferred Skills, Experience, and Education:

  • Minimum of 5 years of financial service industry experience.

  • Familiar with Financial Institution account processing systems

  • Knowledge and experience of project lifecycle methodologies.

  • Previous work experience related to internet or mobile home banking applications

  • Experience with CA Clarity PPM system or similar

  • Working knowledge of professional services, project operations and related practices

  • Working knowledge of finance and accounting operations

Travel required : Percentage/frequency of travel – up to 30%

Who We Are:

The Digital Banking Group provides industry-leading products and services for online and mobile channels to help financial institutions drive deeper relationships and more effectively compete in digital transformation. Digital Channels develops creative online banking and mobile banking solutions for financial institutions of all sizes with a mission to deliver easy and compelling digital financial management and money movement systems. Using in-depth research, user experience design, and industry standard methodologies, the Digital Banking Group’s online banking and mobile banking solutions are ranked as the top solutions in the market and embraced by some of the largest and most creative financial institutions.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

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