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Cornerstone onDemand Business Consultant - Remote (United States) in Des Moines, Iowa

The Business Consultant role is responsible for enhancing customer success through the delivery of service solutions that help customers align their talent management strategies with intelligent use of Cornerstone technologies. This person is in charge of leading and supporting customers through the improvement of their talent management business practices, process re-engineering and the associated application of their Cornerstone investment.

The Business Consultant will position themselves as a partner and trusted advisor during customer engagements to build customer relationship, work with customer teams to understand their unique business requirements, and coach customers throughout the development and implementation of integrated talent management strategies. To be a good fit for this position you will have at least 5 years of customer-facing, system integration and technology experience.

In this role you will…

  • Collaborate with internal stakeholders and facilitate discovery session with customers to comprehend and analyze their strategic talent management requirements, identify primary goals for customer success, set priorities and produce successful business outcomes critical to the long term engagement, satisfaction and retention of our customers

  • Manage extensive portfolio of complex consulting projects and maintain comprehensive records using automated project tracking systems

  • Consult with customers on talent management priorities and their connections to business objectives and provide strategy recommendations through formal deliverables to drive end-user adoption

  • Coach customers to make informed decisions on software design, feature/function implementation and configuration based on factors such as organizational needs, expectations, preferences and environment

  • Guide and advise the customer in terms of best practice operational processes and system usage practices

  • Uncover business challenges, potential obstacles and offer solutions proactively to remove barriers to customer success

  • Collaborate within and across internal stakeholders to resolve product or service issues that may arise, ensuring a well rounded customer success experience

  • Introduce and enable our customers to the Cornerstone Experience Ecosystem

  • Document completed implementation business outcomes while assiting customers in developing a success strategy for post launch

  • Contributes knowledge and expertise to Consulting practice and Product Support knowledge base, provides recommendation for program improvement and assists in execution of program improvements

  • Mentor and support fellow Cornerstars and Partner resources in one-to-one engagements and within cross-functional initiatives

  • Drive continuous feedback loop with customers, partners and internal stakeholders

You’ve Got What It Takes If You Have…

  • Bachelor’s degree or related experience and/or training

  • 3+ years of experience in professional services with demonstrated consulting skills in an enterprise-class customer SaaS environment

  • Demonstrated experience and knowledge with talent management or human resources consulting

  • Experience driving change, user adoption and communication planning

  • Ability to identify trends and interrelationships between data and information, and effectively reason through complex challenges

  • Ability to work in a diverse, fast paced environment while collaborating across functional and geographical teams

  • Demonstrated ability to build and maintain service-oriented relationships remotely and across customers and internal stakeholders

  • Ability to multi-task and manage multiple projects, tasks and customer priorities simultaneously

  • Travel is up to 10% for this role

Extra dose of awesome if you have…

  • Previous Cornerstone or Saba product knowledge as a user and/or admin

  • 3+ years experience in enterprise-wide learning, talent and performance management field including understanding of industry standards and best practices

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com

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