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Purfoods Bilingual Customer Service Representative in Des Moines, Iowa

The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order.

  • Handle inbound and outbound customer service calls with our clients placing their meal order

  • Address questions, and provide exceptional customer service

  • Input order information into the appropriate client order screen

  • Document all conversations with client into client information database

  • Ensure all assigned clients are contacted and have an order on file

  • Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients

  • Work quickly and efficiently without making the client feel rushed

  • Bilingual (English/Spanish)

  • High school degree or GED

  • 1 year of previous customer service experience

  • Previous knowledge and experience using the Microsoft Office suite (word/excel/outlook)

  • Clear oral communication skills

  • Previous experience with data entry

  • 1 year of previous call center experience

  • Repetitive motions that include the wrists, hands and/or fingers

  • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

  • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Mom’s Meals, a PurFoods Company is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 20 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status

ID: 2021-2680

External Company Name: Mom's Meals, a PurFoods Company

External Company URL: https://www.momsmeals.com/careers

Street: 7000 Fleur Drive

Telecommute: No

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