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Wellmark - Des Moines Administrative Assistant II - Member Experience Team in Des Moines, Iowa

About the Role: This Administrative Assistant II role supports the Director of Experience Design and the Director of Member Experience Delivery on our Member Experience Team within the Technology division, in addition to three team leaders within the department.

In this role, you will provide administrative support utilizing independent judgment and organizational skills to provide a broad scope of administrative support to leaders in carrying out their operational responsibilities and objectives in a fast-paced, enthusiastic environment. You will take independent actions following established procedures with limited supervision and provide support on a number of fronts including but not limited to time management, project support, planning, budgeting, coordinating, scheduling, and researching.

Our Ideal Candidate: Your strengths shine when your leader trusts you to keep operations running smoothly because it allows you to showcase your ability to anticipate the needs of others and effectively juggle competing, shifting priorities. (You love wrapping up each day knowing that tomorrow will bring a whole new set of challenges!) You feel strong when you are highly proactive in your planning and scheduling to ensure that leadership’s time is appropriately allocated and that they are always well prepared. You feel energized when you cover all of your bases, delivering a well-orchestrated plan for any assignment you are given. Serving as an extension of your leader in providing a positive, hospitable experience to staff and visitors keeps you fulfilled. You are well known for being a friendly and welcoming face, but also for being highly results-oriented. You look forward to being called on for special projects that could involve creation of communications, research, or event planning for the department. Collaborating cross functionally with administrative staff and other functional areas within the business keeps you engaged. You feel most effective when you are able to tailor your support to the needs of your leaders, and being creative in finding efficiencies for the leadership team.

Why Wellmark Technology? At a time when technology is creating new business models, disrupting industries and creating valuable experiences for consumers, our role as technology team members must elevate an organization through innovative transformation, modernized technology and delivery of new business strategies, including an aim to continuously evolve and enhance the customer experience. At Wellmark, our technology transformation program is called ASCEND and is led by our empowered technology leaders and team members. Together, we are leaning into the future, owning the outcome and working together to transform how we work and what innovative solutions we deliver.

Minimum Requirements

  • High School diploma or GED

  • At least 2 years of previous administrative assistant experience providing support to multiple leaders and teams within an office environment.

  • Proficient with Microsoft office products —e.g., Outlook, Word, PowerPoint, Excel and Visio. Familiar with SharePoint.

  • Demonstrated verbal and written communication skills.

  • Demonstrated multi-tasking skills and the ability to handle multiple assignments.

  • Good organizational skills, including time management.

  • Ability to make decisions by following established procedures.

  • Demonstrated ability to work in a fast-paced office environment under deadlines.

  • Strong attention to detail with demonstrated accuracy.

Preferred Qualifications:

  • Associates Degree in Business, Office Administration, or related area, or equivalent work experience.

  • Prior administrative assistant experience in user experience design, technology, insurance, or similar corporate environment.

  • Ability to handle sensitive information with discretion.

  • Collaborative approach with ability to solicit cooperation and action from others through Wellmark.

a. Customer Service Provide support to team members, customers, vendors, stakeholders and employees through friendly, professional, timely and accurate response to their inquiries. Where situations allow provide proactive support to increase customer satisfaction.

b. Time Data Management Accurately and effectively perform calendar management, schedule meetings, prioritize and manage inquiries, handle mail distribution and receipt. Ensure all meeting materials are provided to participants and the necessary equipment is available.

c. Budget Participate in the budget process to ensure timely completion, including but not limited to planning, data entry, account reconciliation and the timely handling of bills with internal and external customers/vendors.

d. Reporting Prepare and/or create error free documents and materials in a timely manner for internal/external communications. May maintain databases including the entry, analysis and the gathering of information to produce reports. Exercise solid judgment/discretion in the collection and dissemination of sensitive/confidential information.

e. Administrative Support Provide administrative support to leaders and team members including but not limited to answering phones, responding to customer inquiries, data entry, event planning, coordination of travel arrangements, ordering departmental supplies, and assist with intradepartment documentation and file management.

f. Project Support Coordinate and define department projects with emphasis in planning, managing resources, communication of recommendations, and may be responsible for participating in project implementation.

g. Other job duties as assigned.

Posting Title: Administrative Assistant II - Member Experience Team

Requisition ID: 214260

REQUIRES NON-COMPETE?: No

External Company Name: Wellmark, Inc.

External Company URL: www.wellmark.com

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