Grandview College Accounts Receivable / Collection Coordinator in Des Moines, Iowa

Accounts Receivable / Collection Coordinator

Department: Business Office

Location: Des Moines, IA

General Purpose of Job:

Accurately maintain all billing and cash receipt functions. Actively pursue outstanding accounts in order to maintain the lowest accounts receivable balance possible, while also ensuring that GV collection policies and procedures are maintained.

Essential Functions of Job:

  1. Maintain all student billing functions
  • Prepare and process monthly/semester billings and reports

  • Ensure that appropriate holds are on the system for students with outstanding balances and explain the consequences of such holds to debtors

  • Maintain appropriate documentation of all collection contacts with students, attempted and actual

  • Maintain the integrity and timeliness of student accounts, updating charges, credits, adjustments and refunds

  • Monitor all loan checks to ensure that student account refunds are issued in compliance with federal guidelines, ensuring the accuracy of applied aid with Financial Aid when necessary

  • Ensure full compliance with FERPA while being as responsive as possible to our students/parents

  1. Monitor student account balances, ensuring that GV collection policies and procedures are maintained, employing additional creative collection activities and techniques as warranted by receivable levels and approved by the Student Accounts Team Lead to stimulate cash collections
  • Follow-up via phone, mail, e-mail and direct contact with current semester students who have outstanding balances because of withdrawal from class and/or financial aid rescission

  • Make collection contact with current students who have over due deferred payment agreements

  • Ensure that collection activities are performed in accordance with all applicable laws and regulations

  • Identify source of receivables; pursue delinquent payments, with student/parent(s), review and respond to their needs while minimizing the risk to the school; communicate delinquent balances resulting from any loans which appear unusually delayed to the Financial Aid office

  1. Assist management in special receivable analysis and audit preparations

  2. Maintain the daily cash receipting process, deposits and reports

  3. Provide information, training, and support for student workers in the office

  4. Maintain continuous communication with the Student Accounts Team Lead and Controller regarding all pertinent matters regarding student accounts and the Business Office functions, etc.

  5. All other duties as assigned

Qualifications and Requirements:

  • Associate-s Degree or equivalent experience required

  • Three years experience in accounts receivable preferred, with preference given to those with specific collection experience

  • Experience in higher education and financial aid guidelines preferred

  • Excellent customer service skills

  • Excellent communication and interpersonal skills; able to work with people from a variant of socio-economic and cultural backgrounds

  • Ability to work independently and make decisions based on general guidelines

  • Ability and desire to work as a member of a team

Working Conditions:

  • Requires extensive computer usage.

  • Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office and/or clerical equipment.

  • May require lifting up to 50 pounds.

  • Requires normal range of hearing and vision

  • Additional hours may be required during peak times.