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Nelnet Account Manager I - K-12 Products/Services Financial in Des Moines, Iowa

Nelnet is a student loan servicer that's grown into a fiber internet pioneer, real estate investor, and software provider. But that's just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

The Account Manager I is an integral part of a team and is primarily responsible for effectively servicing institutions using K12 NBS products/services. The Account Manager is the main point of contact for an institution utilizing SIS, actively managed payment plans, Grant & Aid, and/or other billing services. This position is responsible for over-all management of client accounts, retention of business, and increased utilization of products/services.

Job Responsibilities:

  1. Build and maintain relationships with institution contacts by maintaining a high level of availability and proactively reaching out to institutions.

  2. Provide direction and guidance to new and existing institution contacts regarding all NBS products and services.

  3. Provide training on products, processes and procedures to institutions.

  4. Provide excellent customer service and perform multiple tasks on a daily basis via the telephone, chat interface, fax, email or formal written correspondence.

  5. Answer high volume of phone calls and/or chats from all regions of the country.

  6. Set up and maintain institution profile information, terms, and corresponding marketing site.

  7. Encourage increased use of various NBS products and technical services; trouble-shoot problems and offer solutions.

  8. Establish open lines of communication with sales team and other internal contacts regarding updates of existing institutions as well as new institution leads.

  9. Provide reporting of activities to team leader.

  10. Participate in special projects or committees and other related duties as assigned by team leader.


College graduate in related field or equivalent experience.


Experience in banking, student loan, or customer service industry is preferred.


Strong interpersonal and communication skills to effectively work with customers in a professional manner. Ability to work as a team player and establish good rapport with co-workers. Detail oriented with excellent prioritization, organization and time management skills. Ability to multi-task and complete projects under high pressure deadlines and stressful situations. Strong analytical and problem solving skills. General knowledge of NBS products, as well as other areas and products within the company. General computer skills including Microsoft Office applications, e-mail, internet, and CRM system.

Colorado Residents: Pay Range - $40,000 - $45,000

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Corporate Recruiting.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or .

Nelnet is a Drug Free and Tobacco Free Workplace.

Nelnet is a leading student loan servicer – but we’re even more than that. We’re a professional services company, telecommunications innovator, and K-12 and higher education expert (and that’s just the shortlist). For over 40 years, we’ve been serving our customers and making their dreams possible.

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