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Lumen Account Director II - Contact Center Specialized Sales - Public Sector in Des Moines, Iowa

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

We’re looking for the best of the best sales professionals who will go to amazing lengths to solve the business problems of their clients by leveraging the Contact Center tools that we support within our cloud UC portfolio.

Lumen’s UC&C services arm is changing the way that large enterprises assess and procure the tools that keep them productive. We combine a significant local presence with an expansive global network to keep our clients connected, wherever business happens. Sound interesting?

As an Account Manager II, you will demonstrate your unique value by supporting our direct Lumen sales team with product and process expertise in our Contact Cetner offerings within the Public Sector.

The Main Responsibilities

• Support and partner with our Lumen sales team with product and process expertise in our cloud contact center offerings

What We Look For in a Candidate

• Bachelor’s degree and 3+ years of related experience; or 4+ years of related experience

• Strong communication skills and proficiency in selling to customers

• Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.

• Proficient in MS office products: Outlook, Word, Excel and PowerPoint

• Verifiable history of exceeding sales goals personally and as part of a team

• Demonstrable success toward making a difference in fast paced, goal-oriented team

• Aptitude of selling cloud based “as a service” offerings

• Exemplary work habits and strong organizational skills

• Requires at least 50% or more of time conducting sales activities outside of the office

Preferred Qualifications

  • Experience in the Public Sector strongly preferred

  • Genesys experience

  • Cloud hosting or hybrid cloud experience preferred and will greatly help with cross selling efforts and broaden the value of Lumen to our clients

What to Expect Next

Based on your job application information you may be given the opportunity to complete an online assessment immediately after applying. Completion of the online assessment is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the assessment. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 249334

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

87042

Salary Max :

215748

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

87042

Salary Max :

215748

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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