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Genesis Health System Switchboard Operator in Davenport, Iowa

Position Title: Switchboard Operator

Department: Switchboard

Purpose: The Switchboard Operators are responsible for providing efficient and courteous service for all calls processed at the switchboard communication center. The operators are required to provide immediate response in the proper manner to all emergency alarms and equipment alerts. The operators also monitor security areas as needed.

Report To: Manager, Security/Switchboard

Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others.

Materials Responsibility: Very Limited. Work requires very limited responsibility for material resources. Examples of resources could include personal work materials, supplies or equipment, or very small amounts of cash. The employee has a very limited or indirect amount of control over these resources. Although human error might require the repair or replacement of materials, usually the cost of correcting these errors is minor. The variety and volume of resources is also very limited. Problems associated with material resources are very uncomplicated.

Key Relationship: Co-workers/Health System Employees, Patients, Families, and Significant Others


Education: High School diploma/GED or equivalent experience

Field Of Study: N/A

Special Training: N/A

Training Preferred: Previous switchboard or dispatch training or experience

Licensure/Registration: N/A

Experience: No experience required.

Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.

Working Conditions: There are little or no adverse environmental conditions to consider.

Possible Exposure to Blood Borne Pathogens: None