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The Salvation Army - Metro Division Supportive Housing Case Manager in Davenport, Iowa


The Salvation Army Mission Statement:The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of Christ. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary: Provide supportive services in Rock Island County, using the Pathway of Hope strengths-based case management approach to help homeless and at risk of homelessness individuals and families with a desire to take action to break the cycle of crisis and vulnerability in their lives and change the trajectory of their lives.


Supportive Housing Program - Essential Functions:

  • Conduct outreach and engagement services in the community in order to Identify and support participants for Supportive Housing case management services using a Pathway of Hope Engage and build rapport with the target population and meet the desired outcomes of eligibility requirements.

  • Maintain an appropriate caseload to fulfil contract requirements withIProvide appropriate referrals and linkage to support individuals and families of the local community.

  • Perform clientintake including any assessments and measurements and ongoing follow up needs as appropriate. Must be able to assess any serious personal safety and mental health. Provideinformation on available community resources and referrals as necessary.

  • Maintain an accurate and updated case/service plan and to support stability and self-sufficiency to include both short andlong-term goals with related activities and action steps.

  • Maintain written and electronic case files with all relevant client information along such as identification documents, proof of homelessness, service plan, and documentation of advocacy and financial services as necessary. (court appointments, landlord/tenant conflict resolution, etc...)

  • Engage and collaborate by participating in monthly supervision, divisional case manager cluster call-ins, and local Pathway of Hope team meetings driven by thePOHRegional Coordinator to ensure best practices.

  • Create and maintain electronic comprehensive demographic data as required on all participants.

  • Must be able to enter in all data required into the SalvationArmyInformation Management System promptly and with a high level of accuracy.

  • Track both serviceand financial datarelated to the Supportive Housing program and report this quarterly to the State ofILHomeless Reporting Portal.Submit this report at the same time to the Regional Pathway of Hope Coordinator and the Grants and Contracts Coordinator.

  • Maintain an accurate time log by completingadaily calendarofappointments and outreach

  • Collaborate and work closely with the Heritage Corps Officers and Quad Cities Family Services teams in the service area as well as the Service Extension and EDS Director to coordinate services in the coverage area.

  • Coordinate, when applicable, with local agencies in the area to provide services or make referrals as appropriate.

  • All other duties as relatedtoSupportive Housing as outlined by the supervisor.


Education: Bachelor's degree in the human service area or significant experience will be considered in lieu of.

Experience: A minimum of two years of progressive years of case management and client support in the social services profession or related educational experiences.

Skills: Individual must be able to work in a confidential manner and manage the varied demands of working with vulnerable, high-risk individuals and families.Having the ability to work effectively with a multicultural or varying socioeconomic status case load is essential.Individuals must be flexible in order to handle unexpected crises with calmness and good judgment; must have a working knowledge of community resources; good communication skills and organizational skills; and effective problem-solving skills that enable relating well to adults in a patient, courteous and respectful manner. Must have a working knowledge of computer systems, particularly Microsoft products and socialmedia platforms.All employees must be able to pass a background check andMVR for driving TSA Vehicles.

Physical Demands/ Work Environment:The physical requirements described here are representative of those that must be met by an employeetosuccessfully perform the duties of this job. Reasonable accommodation may be madeto enable individuals to perform the essential functions.This Position is required to do basic business and office work. In order to successfully perform the essential functions of this position, the individualis regularly required to talk clearly and listen intently. to stand. walk. sit. and use hands and fingers and drive a vehicle. Individual must be able to reach with hands and arms, climb or balance, stoop. kneel, or crouch. Individual must also be able to lift up to fifty pounds. The use of Office and Computer Equipment will be necessary. Vision abilities will require close vision. There is low to moderate noise level for this position.

Job LocationsUS-IA-Davenport

Job ID2020-14751

of Openings1

CategorySocial Services

TypeRegular Full-Time