Humana Senior Channel Development Professional-Operations-WAH Nationwide in Davenport, Iowa
The Senior Channel Development Professional will support department and team strategic goals by developing and executing key initiatives to support Mail Order Pharmacy & Specialty Pharmacy growth. These initiatives will effectively drive key growth and utilization metrics, measures and other goals thus achieving team and departmental objectives. These project and initiative-based strategies will effectively define and uncover business growth channels and align these new business partners to develop growth and utilization opportunities. The Senior Professional will further optimize existing relationships of currently aligned operationally-based partners (Home, Clinical, Medicare and Medicare Markets, Call Centers, etc.) to support incremental Humana Pharmacy growth.
The Senior Channel Development Professional will work cross functionally, reaching across multiple business channels including but not limited to: Humana Pharmacy Solutions, Medicare and MAPD Markets, Providers, Humana Clinical Operations, Home Operations, Joint Venture relationships, new and emerging Clinical Outreach Teams, Customer Service Organizations, Humana Business Development, and more. This position will also develop working partnerships to support business/channel development and related initiatives with key aligned business partners such as Pharmacy Analytics, Carehub Data and Analytics, Specialty Pharmacy, Pharmacy Education, Business Improvement and more.
Duties & Responsibilities
Deliver annual incremental growth of member referrals to Pharmacy
Build, manage and deliver effective and actionable project strategies that support Growth Initiative Goals of delivering incremental, quality member Rx referrals to the RX Education Team
Develop, enhance and optimize existing Humana business, member pharmacy referral sources (channels)
Strengthen, develop and grow new business (channel delivery) partnerships
Build DRI relationships with key business (channel) leaders.
Establish processes and actions needed to leverage new and current channels in a manner to support their business outcomes, while leveraging the newly aligned partner to source member referrals to the Pharmacy Education team.
Initiate and drive adoption of campaigns, processes and pilots which our aligned business partners will support that will enhance business outcomes and grow referrals to the Pharmacy Education Team
Assure success measures are clearly established with the ability to track, trend and react to data which speak to outcomes.
Identify and guide the development of support materials needed to enhance member referrals to include but not limited to: Informational pamphlets, education and training materials, reference documents, contact communications, incentives, etc.
Specify data, reporting and trending criteria needs to best assess effectiveness of channel performance, identify trends to uncover and optimize previously unforeseen incremental growth opportunities
Assure the Pharmacy Integration Team and it’s strategies remain agile and evolve with the changing needs and processes of the aligned business/channel partners
Bachelor's degree in business, or a related field
Experience in healthcare, PBM industry or related business
2 to 4 years of experience leading and implementing initiatives, projects and/or optimization activities
Experience with digital platforms such as ZOOM, WebEx and Microsoft Teams
Moderate to High (Mid-Level to High-Level) Experience with Microsoft Office Products with Emphasis on Excel
Clinical medical license (RN, BSRN, Etc…)
Lead and/or leadership experience within a healthcare operations capacity.
Experience working with initiatives associated with Humana at Home, Kindred at Home, In-Home Wellness Assessment, or Retail Contact Center
Lean or other project improvement based certification
Project Management Certification
Scheduled Weekly Hours
Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
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