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Xerox Professional Services Associate Consultant in Davenport, Iowa

Professional Services Associate Consultant

General information

City: Davenport

State/Province: Iowa

Country: United States

Department: Presales & Implementation

Date: Thursday, May 27, 2021

Working time: Full-time

Ref#: 20011657

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Presales & Implementation

Seniority Level: Associate

Description & Requirements

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

POSITION SUMMARY

The Level 1 Professional Services Engineer is responsible for performing PC (laptop, desktop, and mobile workstation) builds, imaging and application installation and configuration, as well as other client project and service case work as required. Strong aptitude in operating systems, desktop hardware/software, spyware/virus removal, troubleshooting, and desktop upgrades. Sets up and loads computer equipment with required items and prepares computer equipment for operation. Provides delivery and deployment to customer sites and users. Works with the Level 2 and 3 Professional Services engineers to complete project tasks as required.

REASONABLE ACCOMMODATIONS STATEMENT

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

ROLE AND RESPONSIBILITIES

  • Receive and process incoming computer hardware and peripherals, and prepare for setup and imaging.

  • Assess, build, install, configure, upgrade, troubleshoot, and maintain hardware and software (Desktops, Laptops, OS, Applications).

  • Understand technical configurations, collaborate with other engineers and users, conduct computer diagnostics to investigate and resolve problems, and provide technical assistance and support.

  • Respond promptly and professionally at all times to prospects, clients and fellow team members.

  • Utilize analytical and problem-solving skills to create and test solutions for hardware and software configurations.

  • Install and perform modifications to hardware, software, or peripheral equipment, following design or installation specifications.

  • Set up equipment for employee and customer use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

  • Confer with staff, customers, and management to establish requirements for new systems or modifications.

  • Refer major hardware or software problems or defective products to vendors or technicians for service.

  • Recommend improvements or upgrades for internal/external hardware or software to meet demand.

  • Record all service work inService Cloud PSA case management system,and enter time against customer billing records

  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

  • Participate in company sponsored job related activities and training to further develop your technical skills.

MARGINAL FUNCTIONS

  • Acquire and maintain relevant technical certifications as directed by supervisors.

  • Work with Professional Services Manager and Professional Services Team on projects and consulting

  • Other duties as may be assigned and required

QUALIFICATIONS AND EDUCATION REQUIREMENTS

•Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

•Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively.

•Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations.

•Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

•Team Builder - Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations.

•Analytical Skills - Ability to use thinking and reasoning to solve a problem.

SKILLS & ABILITIES

Education:Associate's Degree (two year college or technical school) Required, Field of Study: IT or related technical field

Bachelor's Degree (four year college or technical school) Preferred, Field of Study: IT or related technical field

Experience:1-2 years of experience in network / IT systems and troubleshooting steps.

Computer Skills:Proficiency with information technology regarding both hardware and software. Moderate knowledge of Microsoft server and desktop operating systems, specifically Server 2008 and 2012 and Windows 7 and 8.

Certifications & Licenses:IT industry certification are preferred, specifically Microsoft and Cisco.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion! (https://www.xerox.com/en-us/jobs/diversity) People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

© 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.

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