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Humana IHWA Senior Program Delivery Professional - New Initiatives in Davenport, Iowa

Description

The Senior Program Delivery Professional will lead the IHWA new initiatives with our partners for driving improved member and provider experience as well as improving overall assessment completion rates.

Responsibilities

The IHWA Senior Program Delivery Professional will be responsible for driving the new initiatives as identified and approved with our partners and internal stakeholders.

The In-home Health and Well-being Assessment (IHWA) Program works with internal partners (YHA) and external partners to complete assessments with members in their homes. This visit with the member brings several types of value to the member and to Humana, including:

  • Care management referrals to clinical programs and other member resources

  • Medication review and issue resolution support

  • Clinical quality screenings

  • Member and home environment observations, such as tripping hazards and SDOH concerns

  • Summaries provided to the member and their physician with gaps identified for follow-up

  • Assessment and identification of the member's chronic conditions

Key responsibilities include:

  • Project Management of new initiatives

  • Ability to set clear expectations with accountable parties, including securing commitments to support new initiatives

  • Collaborate with Humana leaders, vendors, and the IHWA team to review and prioritize additional short and long term solutions to deliver new initiatives

  • Partner with IHWA Data Integration SME to define IHWA data use cases and support delivery as appropriate

  • Managing and prioritizing the pipeline of new initiative requests

  • Developing high quality analysis clearly framing new initiatives objectives, issues/challenges, and articulate compelling, insightful findings, conclusions, and recommendations

  • Continually assess opportunities for piloting test and learns and expanding existing technology/data for driving ongoing IHWA success

Additional Desired Characteristics:

  • Highly collaborative, flexible, team oriented working style

  • Strong problem solving skills and the ability to perform complex qualitative and quantitative analysis

  • Excellent verbal and written communication abilities

  • Ability to quickly build and maintain trust with business leaders

  • Experience with Fast Healthcare Interoperability Resources (FHIR) and Application Programming Interfaces

Required Qualifications

  • Bachelor's degree or equivalent work experience; ideally in healthcare or clinical operations

  • 2+ years of project management or project implementation experience

  • Strong leadership and organizational awareness with ability to facilitate and resolve conflicts

  • Strong presentation and interpersonal skills

  • Comprehensive working knowledge of all Microsoft Office applications, including Word, Excel, Access, PowerPoint, Visio

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • Master's Degree

  • Experience with Azure or RMS

  • PMP or Six Sigma certified

  • Understanding of Humana clinical programs and models of care

Additional Information

You will report to a Program Delivery Lead

This is a 100% remote opportunity anywhere in the US and only persons with authorization to work permanently in the U.S. need apply. EEO

Work at Home/Remote Requirements

  • Must ensure designated work area is free from distractions during work hours and virtual meetings

  • Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required

Scheduled Weekly Hours

40

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