Nebraska Machinery Company Service Writer - 27492334 in COUNCIL BLUFFS, Iowa
Job Purpose Shift your career into high gear with NMC. As Nebraska's CAT dealer, NMC has been serving its loyal Caterpillar customer base for over 80 years. Our employees are the cornerstone of our business and key to ensuring that our customers' needs are met, and they achieve success.The Service Writer is responsible for acting as the first-line, direct point of contact to the customer by answering calls and scheduling and coordinating all service work and parts order entry for machine repairs. The Service Writer's job creates a trusting relationship with the customer thereby promoting retention and loyalty.As a Service Writer, you can expect to:Open, process, and close service repair quotes and work orders for all repairs by obtaining accurate details from customers as to the nature of the problem. Secure service manager approval, if needed.Verify warranty and service contract coverage. Inform customers of any needed services, recalls, etc.Ensure parts and service orders are accurate, supportable, and match invoices. Identify add-on sales opportunities and effectively communicates these to the customer and appropriate sales representatives.Schedule equipment repairs on work orders by dispatching workflow to shop/field technicians by assessing skills, capabilities, areas of expertise, and work availability schedules to minimize customer downtime and maximize field vs. shop time for field technicians.Review work orders submitted by techs checking for errors or omissions. Reviews parts detail on service calls to ensure parts are posted and nothing remains on backorder or reservation.Tell Us About Yourself We are interested in knowing the nuts and bolts of who you are, so tell us about your proud moments and accomplishments that got you to where you are today.Tell us about your related experiences and training.Let us know how your background aligns with this position's responsibilities.*If you have any questions prior to applying, please reach out to our Recruiting team at email@example.com or 402-891-7555.Benefits Medical (and FSA/HSA plans), Dental, Vision InsurancesPaid Vacation and HolidaysCompany-paid Basic Life InsuranceSupplemental Term Life Insurance401(k) with Profit SharingTuition Reimbursement and In-house Training Dept.Paid Military LeaveShort and Long-Term DisabilitySafety Glasses and Boot ProgramExperience the NMC Difference At NMC, we will provide you with a different set of tools to help you advance your career:The People/Culture: You can expect to work with helpful, friendly and collaborative teammates. Our technicians drive our business and they operate in a trusting and flexible environment.Flexibility: At the end of the day, our home and families are what is most important. Our managers offer flexibility, so you never have to worry about choosing between work and family.Challenge/Opportunity: This is not a production environment. You will find new challenges and a variety of tasks every day. You get to choose your path and how you would like to grow.Brand: Our employees take pride in representing the #1 brand in construction equipment. Caterpillar has been rooted in our blood since we were children.About NMC CAT As a Nebraska-based company with more than 80 years in the equipment industry, NMC is focused on providing a comprehensive line of capital equipment solutions to the many industries we serve. Our employees enjoy a relaxed culture with competitive compensation, a comprehensive benefits package, and an inspiring culture. The NMC team is focused on enabling our customers' success by understanding their unique needs and delivering tailored, innovative equipment solutions with a specialization in Caterpillar construction equipment, power generation, material handling, rental equipment, and total truck service. NMC takes pride in cultivating strong relationships with our customers and our talented professionals; these connections cultivate growth and success and they are truly the strength of NMC.