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Heartland Co-op Sales Associate - Lakeside Country Store in Council Bluffs, Iowa

Job Descriptions:

Summary: The Sales Associate provides excellent customer service following company policies and procedures and sells products to individuals at the retail store.

Essential Duties and Responsibilities:

  • Provide excellent customer service

  • Assist customers with loading product

  • Reacting to and reporting customer complaints tactfully and promptly

  • Adhere to all credit card and check processing policies

  • Follow all company safety and security policies

  • Operating cash register and all point-of-sale equipment efficiently

  • Prepare shift reports and other reports as required by management

  • Ability to work with a flexible work schedule

  • Report to work on time and when needed

  • Following policies and procedures established to prevent loss of cash and merchandise due to actions by employees, vendors, and customers

  • Alert to employee, customer, and/or vendor theft, misuse of company property, drive-offs, loitering, drug selling or use

  • Handling cash and safe drops in accordance with company policies

  • Clean shelves, drives, dispensers, rest rooms, store interior, and other designated areas

  • Accurate inventory counts

  • Receiving, pricing, stocking, rotating and counting merchandise in store and warehouse

  • Assist management in maintaining buildings, equipment, and grounds

  • Other duties may be assigned

Required Experience:


To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving - Identifies and resolves problems in a timely manner: Gathers and analyzes information skillfully: Develops alternative solutions.

  • Customer Service - Manages difficult or emotional customer situations: Responds promptly to customer needs; Meets commitments. Maintains confidentiality: Remains open to others' ideas and tries new things.

  • Written Communication - Edits work for spelling and grammar: Able to read and interpret written information.

  • Attendance/Punctuality - Is consistently at work and on time: Ensures work responsibilities are covered when absent.

  • Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.

  • Quantity- Completes work in timely manner.

  • Safety and Security - Observes safety and security procedures.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High school diploma or general education degree (GED): or one to three months related experience and/or training: or equivalent combination of education and experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have a basic computer understanding

Certificates and Licenses:

No certifications needed

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel: reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus.

PCP Level: 3

Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly.

Keyword: Sales Associate - Lakeside Country Store

From: Heartland Co-op