Work in Iowa Veterans Jobs

Job Information

Nebraska Methodist Health System Room Service Ambassador in Council Bluffs, Iowa

  • Purpose of Job

  • Responsible for preparing and delivering patient and guest trays to patient rooms

  • Job Requirements

  • Education

  • High School diploma or General Educational Development (G.E.D.)preferred.

  • Experience

  • 6 months food service experience preferred, preferably in a hospitality industry, which may include culinary, with strong emphasis in customer service.

  • License/Certifications

  • Food Handler's Certificate preferred.

  • Skills/Knowledge/Abilities

  • Knowledge of food production and delivery process preferred.

  • Knowledge of computers preferred.

  • Basic math skills required.

  • Strong verbal communication skills for positive interaction with staff and customers required.

  • Strong customer service skills required, including face-to-face and telephone, required.

  • Able to read, write, and carry out oral and written instructions with accuracy and efficiency required.

  • Physical Requirements

  • Weight Demands

  • Medium Work - Exerting up to 50 pounds of force.

  • Physical Activity

  • Not necessary for the position (0%):

  • Climbing

  • Crawling

  • Kneeling

  • Occasionally Performed (1%-33%):

  • Balancing

  • Crouching

  • Keyboarding/typing

  • Sitting

  • Frequently Performed (34%-66%):

  • Carrying

  • Distinguish colors

  • Fingering/Touching

  • Grasping

  • Lifting

  • Pulling/Pushing

  • Reaching

  • Repetitive Motions

  • Speaking/talking

  • Standing

  • Stooping/bending

  • Twisting

  • Walking

  • Constantly Performed (67%-100%):

  • Hearing

  • Seeing/visual

  • Job Hazards

  • Not Related:

  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)

  • Explosives (pressurized gas)

  • Electrical Shock/Static

  • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)

  • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)

  • Rare (1%-33%):

  • Chemical agents (Toxic, Corrosive, Flammable, Latex)

  • Occasionally (34%-66%):

  • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)

  • Frequent (67%-100%:

  • Equipment/Machinery/Tools

  • Mechanical moving parts/vibrations

  • Essential Job Functions

  • Essential Functions I

  • Prepares assembly area for room service tray production by conducting pre-service quality checks and maintaining the cleanliness of the assembly area to ensure the area is ready for the preparation of patient and guest trays.

  • Maintains adequate level of food and supplies for appropriate service by ensuring par levels in food service area and nourishment centers are met and maintained.

  • Assembles and delivers patient food trays to the patient's room by following Room Service guidelines to ensure all orders are accurate and delivered in a pre-established time guideline.

  • Assists with the production and preparation of food items to ensure Room Service orders are prepared and delivered in a timely manner.

  • Interacts and helps support patients, families, hospital staff, and Food Service team with Room Service orders and/or questions on a daily basis in a welcoming and professional manner to ensure excellent customer service is met and maintained.

  • Assists patients with pre-meal service, including removing lids and opening packets, by following Room Service guidelines to ensure patients are satisfied and needs are met.

  • Retrieves Room Service tray carts from designated areas and assists with the cleaning of Room Service trays to ensure continuity of service.

  • Follows proper food handling procedures and complies with quality performance standards to ensure a safe and sanitary environment.

  • Essential Functions II

  • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

  • Follows and understands the mission, vision, core values, Employee Standards of Compassionate Care/AIDET and company policies/procedures.

  • Other duties as assigned.

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