Integrated DNA Technologies Support Technician I in Coralville, Iowa
The Support Technician provides desktop support on a global level for IDT employees, while also serving as the single point of contact for all incoming IT requests.
Routes incoming incidents and service requests to the appropriate functional areas within IT, in a timely manner
Installs, troubleshoots and repairs a variety of hardware and software platforms via phone, web and in-person channels
Performs basic networking to local desktop computers and other network enabled devices
Supports and maintains production printing devices including laser, thermal transfer and direct thermal technologies
Configures and supports company owned mobile devices for both on and off site users
Configures and maintains A/V equipment for conference rooms and on/off site presentations
Helps maintain the tracking and disposal of IT hardware
Communicates clearly and professionally with internal customers
Works effectively as part of a team to achieve established outcomes
Embraces the company culture by aligning behaviors with IDT’s core values and actively pursuing the company’s mission
Demonstrates behavior consistent with the Integrated DNA Technologies Core Values
Performs other duties as assigned
High School diploma required
Associate’s degree or Bachelor’s degree in Information Systems or related field preferred
ITIL Foundation Certification Preferred
- Two years of IT service delivery preferred
Other Job Qualifications
Skill of organization
Ability to prioritize and resolve incidents with minimal supervision
Excellent communications skills
Excellent analytical and problem solving skills
Experience with Microsoft Active Directory
Ability to perform under stress when confronted with emergent, critical, unusual, or dangerous situations, or situation in which working speed and sustained attention are make-or-break aspects of the job.
Ability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure.
Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.
Adaptability to situations requiring the precise attainment of set limits, tolerances or standards.
Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently
Frequent (34-66% of work day)
Reaching: extending hand(s) and arm(s) in any direction.
Sitting: to assume a position in which the weight is largely supported by the buttocks, usually with the body vertical and the thighs horizontal.
Walking: moving about on foot to accomplish tasks.
Talking: expressing or exchanging ideas by means of the spoken work- those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Hearing: perceiving the nature of sounds at normal range; ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when auscultating and percussing.
Repetitive Motion: substantial movements (motion) of the wrists, hands, and/or fingers.
Occasional (33% or less of work day)
Standing: maintaining an upright position.
Lifting: raising objects from a lower to a higher position or moving objects horizontally from position to position.
Using Fingers/Grasping/Feeling: writing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. Applying pressure to an object with the fingers or palm and perceiving attributes of objects such as size, shape, temperature or texture by touch.
Bending: bending body downward and forward by bending spine at the waist and/or bending leg; bending legs at knee to come to rest or kneel.
Pushing/Pulling: using upper extremities to press against something with steady force in order to thrust forward, downward or outward/using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion.
Climbing: stairs, stools, ramps, ladders.
Work requires close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Ability to read pertinent printed material and distinguish colors.
Ability to prepare and read written documentation; use of computer.
Integrated DNA Technologies is an equal employment and affirmative action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
Shift/Schedule: MTWThF 1:00P-10:00P (United States of America)
External Company Name: Integrated DNA Technologies, Inc.
External Company URL: http://www.idtdna.com/site
Street: 1710 Commercial Park