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Danaher Corporation Sales Development Representative in Coralville, Iowa

Sales Development Representative

Reports to: Manager of Inside Sales

Employment Status: Non-Exempt

Location: Coralville

Division: Marketing & Sales

Department: Sales

Purpose statement:

The Sales Development Representative is responsible for carrying out lead validation and telephone-based lead generation campaigns from Marketing and Support leads.

Essential Functions:

  • Qualify incoming form submissions generated from Marketing efforts.

  • Qualify incoming leads generated by Marketing scoring mechanisms or Support cases.

  • Probe into contact’s needs and interests relating to Life Science application.

  • Execute against established processes and call scripts to qualify the lead.

  • Collect relevant contact information necessary for Sales Representative outreach and/or future marketing activities.

  • Execute Telephone Lead Generation campaigns:

  • Conduct tactical campaign telephone follow-up to prospect for sales ready leads

  • Navigate to correct individual within lab or company that is responsible for purchasing decisions and those who are performing the actual research

  • Provide feedback to team Manager on quality of telephone script and potential improvements to increase conversion

  • Embrace feedback from peers, supervisor, or collaborating departments on how to improve communications and selling skills

  • Manage follow-up activities in a rigorous manner prior to turning over leads to the sales team

  • Maintain company CRM by adding leads, contacts, and organizations to the system as identified or update existing records as information is obtained.

  • Execute established data maintenance process to improve and refresh the database

  • Ensure accurate data entry for all leads / Customer contact information to support future Sales and Marketing efforts

  • Participates in sales activities including tradeshows, customer field visits, regional and global sales meeting.

  • Develops technical knowledge by studying new product descriptions and participating in educational opportunities.

  • Maintains and improves quality results by following standard work.

  • Participates in training and ongoing staff meetings.

  • Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.

  • Performs other duties as assigned.

Education:

  • Bachelor’s degree with equivalent experience in Biology, Genetics, Biochemistry or related field required

Professional Experience:

  • Two or more years of telemarketing or telesales in B2B market preferred.

  • Proficiency in a variety of PC software programs with strong working knowledge of Microsoft Office, including Microsoft Teams, required.

  • Experience and Proficiency with popular CRM’s (Salesforce) preferred.

Other Job Qualifications

  • Highly motivated, success driven and passion to learn a sales role.

  • Strong communication and selling skills.

  • Ability to politely and thoughtfully navigate to key decision makers and influencers

  • Ability to ask thoughtful questions, respond to objections, and identify ways for IDT to gain access to company or contact

  • Ability to go “off script” as necessary based upon direction of phone conversation yet remain focused on qualifying individual

  • “Professionally social” – enjoys speaking on the phone with customers demonstrating a natural approach to build rapport during conversation

  • Attention to detail and ability to multi-task; highly organized.

  • Tenacious and resourceful; unfazed by phone rejection or hang-ups.

  • Ability to work in a team environment, remaining attentive to ideas, recognizing responsibilities, and actively participating with others to accomplish assignments and achieve desired goals.

  • Ability to interact in a professional manner with customers, employees, and all levels of management.

  • Ability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure.

  • Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.

  • Ability to accept responsibility for the direction, control or planning of an activity.

  • Adaptability to situations requiring the precise attainment of set limits, tolerances or standards.

Physical Requirements:

Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently.

What We Offer:

  • Generous Paid Time Off Accruals

  • 16 Hours PAID Volunteer Time Off

  • 10 Paid Holidays

  • Up to eight (8) weeks of 100% paid parental leave to eligible U.S. associates

  • 401(k) with Company Match

  • Medical, Dental, and Vision Insurance Options

Are you ready to join an innovative, fast-paced, new team? Apply Now!

Integrated DNA Technologies (IDT) conducts drug screens and background checks on applicants who accept employment offers.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

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