FOCUS SERVICES INC Call Center Agent in CLINTON, Iowa
$11.50-$12.25 AFTER TRAINING + BONUSFirst Raise at 6 monthsTenure Raises AfteriJOB SUMMARY Focus Services is seeking motivated, dependable individuals to join our team. Our Representatives enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package. Our Representatives are the most important part of our Focus Family!DUTIES and RESPONSIBILITIES Field inbound callsiRespond to and resolve customer questionsResearch possible solutions to customer issuesSell / Up sell products on customer's accountRetain customers wanting to cancelDeescalate angry customersQUALIFICATIONS Proficient PC and keyboarding skills with ability to multi-task through different applications/screensThe ability to type 25 wpmGood numerical and analytical skillsSkill to communicate effectively with customersAbility to handle a high stress environmentWillingness to work in a fast pace work environmentAbility to be proactiveMust pass a Background and Drug testINSURANCE BENEFITS and TIME OFF Health InsuranceDental InsuranceVision InsuranceiLife InsurancePaid Time OffPaid HolidaysReduced or Flexible HoursFamily Medical LeaveFINANCIAL BENEFITS Excellent base wageDaily / Weekly / Monthly Contests and PrizesScholarship OpportunitiesPerformance BonusPERKS and DISCOUNTS Employee DiscountsEmployee Assistance ProgramCompany Social EventsOn the Job and Continuation TrainingProfessional Development/Advancement OpportunitiesVolunteer Assistance ProgramReferral ProgramsTons of food and snacksCharity eventsCasual dress codeTiered promotional opportunities based on performanceIndividual and Team recognitionWHY WORK FOR FOCUS? Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way. As Focus employees we believe that giving back matters, and we are dedicated to providing assistance to our employees, their families, and the organizations and communities in which they live. Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.