Iowa Department of Administrative Services Workforce Advisor - Promise Jobs in Cedar Rapids, Iowa

Workforce Advisor - Promise Jobs



Workforce Advisor - Promise Jobs


$42,827.20 - $62,961.60 Annually


Cedar Rapids - 52404 - Linn County, IA

Job Type



309 Iowa Workforce Development

Job Number



7/19/2018 11:59 PM Central

LinkedIn Tag


Point of Contact

Christy Roush -

  • Description

  • Benefits

  • Questions

Job Description

Iowa Workforce Development (IWD) is recruiting to fill a position to provide services within Promise Jobs in Cedar Rapids, Iowa. Under the direction of center leadership, staff will work in Membership, Skills Development and Recruitment & Placement functions needed in the integration process and as assigned:

Greet customers, and direct customers to appropriate event or appointment. Assist, gather and enter customer information into I-Works membership and labor exchange system. Conduct initial service triage to determine entry services and recommend to appropriate team. Prepare and hand out service packets for members. Provide first day service to Veterans.

Educate customers on services available at the IowaWORKS location. Assist customers by answering questions about employment opportunities and local employers, and send/receive work related faxes for customers. Facilitate customers in using computers, i.e. searching internet and print resources, troubleshoot computer/internet usage, tutorials, labor market information, educational options, career explorations, the writing of resumes, and educate customers in the use of self-help services and assisted services available at the Workforce Center. Coach jobseekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment. Facilitate customer usage on the Center PCs for career and skill assessments. Assist with developing customer resumes and cover letters, Process paperwork for partner and team programs and services. Direct customers to appropriate workshops as well as facilitate workshops.

Case management of PROMISE JOBS participants including assessment and intensive services in order to help them reach self-sufficiency. Specifically: Determine the participant's employability, motivation to become employed, the extent of the participant's barriers to employment and current workplace skills. Ensure that participants are meeting their appropriate Work Participation Rates. Monitor data entry and coding, FIA expiration dates, 6-month FIA Reviews and other valuable data to ensure participants are properly coded, engaged in countable activities and making progress towards self-sufficiency. Provide directed, supported pre-employment and employment activities, including but not limited to: Job development for unsubsidized employment, developing Work Experience sites and sponsors, marketing participants to sponsors, developing Unpaid Community Service opportunities. Monitor participant's job training and job search activities. Refer to Apprenticeships and other employment resources, address workplace issues before becoming employed such as performance, attendance or attitudinal issues. Assist participants in locating child care, authorizing child care and transportation payments, assisting work ready participants completing Family Self-sufficiency Grant (FSSG) applications including but not limited to helping secure cost estimates. Use assessment tools to help determine suitable educational and training and employment plans. Keep in regular contact with participants and keep files up to date with all necessary documentation. Up to 4 days per week, provide case management, soft skill workshops and training to Promise Jobs participants at the Iowa Works office.

Facilitate group activities including but not limited to Workplace Essentials, Job Club job seeking skills workshop and Group Job Search.

Develop Family Investment Agreements (FIAs) for PROMISE JOBS participants and provide case management of the FIA action steps to assist the participants in becoming economically self-sufficient from the Family Investment Program (FIP). Specifically: Consider participant strengths and limitations when selecting services and FIA activities, including but not limited to Workplace Essentials, Job Club, Group Job Search, Individual Job Search, Work Experience, Unpaid Community Service, GED Study or High School Completion, Educational Assessment, Post-secondary Education, Family Development and Self-sufficiency Program (FaDSS) and Monitored Employment.

Develop and maintain collaborative relationships with local staff from IVRS, FaDSS, DHS, WIOA, community college and other Workforce Center and partner agencies including ES/UI core staff and DVOP. Be knowledgeable of available area resources and services.

Follow all policies and procedures in the PROMISE JOBS Provider Manual, established by IWD under its contract with Department of Human Services (DHS). Complete all necessary forms and when the client's concurrent is needed, secure the client signatures to acknowledge agreement and understanding. Timely maintain, monitor and manage Promise Jobs case files, including the completion of case notes and system entries to ensure that case management actions are documented and that the FIA is being carried out. Authorize transportation and child care allowances and initiate overpayment recovery when appropriate due to non-compliance or other circumstances. Timely answer phones, return phone calls and answer questions from Promise Jobs participants as necessary or refer to the Promise Jobs supervisor or other staff such as the Subject Matter Expert (SME). Make every effort to resolve participation issues as they occur. Display good customer service and communication skills with participants, treating them with courtesy and respect whether in person or over the telephone. For participants who fail to resolve participation issues and resume FIA activities, submit the case for approval and impose a Limited Benefit Plan (LBP) if approved. Represent the department in all Promise Jobs appeals related to your caseload.

New staff will be brought in at the minimum of the salary bracket.

Submission of your uploaded resume to accompany the application is highly encouraged.


Minimum Qualification Requirements

Graduation from an accredited four-year college or university;


an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years;


employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate.

For additional information, please click on thislink to view the job description.

Additional Qualification Requirements

Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.

Join Us!

Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.

We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.


State government is one of the largest employers in Iowa, and also one of the most diverse. From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.


The state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts. For more information, please visit the executive branch employee benefits website.

The State of Iowa is committed to providing an outstanding employment experience. Check out thisBenefits Beyond the Paycheck brochure.


Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability?

Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.

Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

  • Yes - I understand and agree.

  • No


Have you graduated from an accredited four-year college or university?

  • Yes

  • No


How many years do you have of post high school education AND/OR experience in full time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions? 30 semester hours will be one year of post high school education and substitute for one year of the identified work experience.

  • No post high school education or work experience in the areas identified

  • Less than one year of post high school education and the specified work experience

  • One year to less than two years of post high school education and the specified work experience

  • Two years to less than three years of post high school education and the specified work experience

  • Three years to less than four years of post high school education and the specified work experience

  • Four years or more of post high school education and the specified work experience


If you are a CURRENT employee for the State of Iowa (executive branch) how many months of full-time experience as a Workforce Associate do you have?

  • Not applicable

  • Six months or less

  • Six months to less than 12 months

  • 12 months or more

Required Question


State of Iowa


309 Iowa Workforce Development


1000 E Grand AveDes Moines, Iowa, 50319