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Aegon Asset Management Senior Technical Writer in Cedar Rapids, Iowa

Job FamilyCommunications - General

Job Description SummaryThe people of Transamerica bring expertise, creativity, heart and diverse thought to everything that we do-and to the communities where we live and work. Do you have a passion for customers and a desire to take complex technical content and simplify it to drive understanding and improve customer satisfaction? Do you have a track record of content simplification and delivery while working under pressure? Are you someone who is a critical thinker who can ruthlessly execute? If this sounds like you, Transamerica may be a great place for you! We are looking for a senior technical writer who advocates the benefits of brevity and delivering the right content for our employee benefit and retirement customers.Job Description

What you will do:

The Senior Technical Writer will lead the creation and day-to-day management of the content for operational customer communications within the Transamerica Workplace Solutions Correspondence Office. This role will be charged with designing, creating and publishing content that is simplified, has calls to action and delivers concise information with a heavy focus on customer satisfaction. In collaboration with your operations and technology partners, you will work on the creation and documentation of these information flows within complex processes from concept, wireframes, prototypes, and style guides. This role will succeed on the back of the strong relationships you’ll have to build. That means we’re looking for someone with emotional intelligence, lots of finesse, and the ability to navigate complex situations with grace and ease. You’ll also be a liaison with Marketing to ensure adherence to styles and guidelines and to coordinate messaging where appropriate and recommend changes/rewrites to those standards. In this role, you will manage multiple projects in an agile manner and help influence other individuals who develop content as needed.

What Success Looks Like:

  • Develop, write and edit computer-related technical and administrative/business documentation and publications relating to users, systems, software development, operations, products and services.

  • Research and determine appropriate content for printed manuals, documentation, and supporting materials for software systems, technical procedures, and computer –related services.

  • Review and test software systems for accuracy and consistency with documentation identifying problems and suggesting revisions to the documentation.

  • Create graphical images, flow charts, and diagrams for inclusion in documentation.

  • Collaborate with graphics and printing production personnel or vendors to produce documentation.

  • Administer a departmental Intranet site (e.g. Posting additions to the site, adding users to secure sections).

  • Possesses and applies broad knowledge of concepts and principles or exhibits technical expertise in a specific area; works with minimal instruction or guidance with appreciable latitude for un-reviewed action or decisions; performs moderately difficult assignments with diverse scope and complexity, requiring a great deal of originality, creativity and problem solving with initiative and independent judgment required.

What You Will Need:

  • Experience in system design and testing

  • Experience using customer input or metrics to drive content improvements

  • Excellent verbal and written communication skills

  • Proven ability to establish content development standards and governance processes

  • 5+ years of experience with successful technical writing or related roles

  • Bachelor’s degree in marketing, business, communications or related field.

  • Experience in agile ways of working

  • Demonstrable critical and analytical thinking skills

  • Preferred: Experience in financial services operations and/or other highly regulated industry

  • Preferred: Experience working with and supporting leaders in Operations, Marketing, Legal, Risk, and IT

  • Preferred: Experience supporting organizational transformation

*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. *

Compensation:

The salary for this position generally ranges between $69,000 - $92,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.

Bonus Eligibility:

This position is also typically eligible for an annual bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion at a rate of 7.5%.

Working Environment:

  • Normal Office Environment

What You Receive:

A Comprehensive Wealth + Health package. It’s our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. As you’ll come to discover, Wealth + Health is a central part of everything we do!

Wealth Benefits; Competitive Pay, Bonus, and Benefits Package; Pension Plan, 401k Match, Employee Stock Purchase Plan, Tuition Reimbursement, Disability Insurance, Stock Purchase Plan, Employee Discounts, Career Training, Development Opportunity Support, Certification Sponsorship

Health and Work/Life Balance Benefits; Be Well Company sponsored holistic wellness program which includes Wellness Coaching and reward dollars, Parental Leave, Adoption Assistance, Employee Assistance Program, College Coach Program, Back-up Care Program, Paid Time Off to Volunteer, Employee Matching Gifts Program, Employee Resource Groups, Inclusion and Diversity Programs, Employee Recognition Program

Our commitment to inclusion & diversity means that we value differences. We encourage the unique perspectives of persons and are dedicated to creating a respectful and inclusive work environment.

Why Work for Us

Total Rewards at Transamerica: It’s more than a paycheck.

Our comprehensive Total Rewards package is designed to help support you in many ways — throughout all stages of your life and career. We provide a competitive, market-driven program that encompasses base compensation, bonus potential, retirement, health and wellness benefits, learning and development opportunities, plus great employee perks. All designed with you in mind… to help you live your best life, grow personally and professionally - and feel valued for the work you do.

Learn more about our Total Rewards Package.

Equal Opportunity Employer:

Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.

Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. Please contact: applicantsupport@transamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.

Ontario Applicants:

Our Company is committed to providing accessibility to those with disabilities in a manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, that is in compliance with the Accessibility for Ontarians with Disabilities Act 2005 ("AODA"). Please contact applicantsupport@transamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.

Technical Assistance:

If you experience technical problems during the application process, please email applicantsupport@transamerica.com.

At Transamerica, hard work, innovative thinking and personal accountability are qualities that we honor and reward. We understand the potential that is unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment focused on helping customers secure their long-term financial futures.

Transamerica is a part of AEGON, an international life insurance, pension, and asset management company. The AEGON companies employ approximately 28,000 people and have a strong presence in more than 20 countries across the globe. For more information, visit www.transamerica.com.

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