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AREA SUBSTANCE ABUSE COUNCIL / ASAC Patient Services Representative in Cedar Rapids, Iowa

iArea Substance Abuse Council's mission is to provide comprehensive behavioral health services delivered with dignity, respect and professionalism, to reduce the impact of substance use and gambling disorders. We are seeking a full-time Patient Services Representative (PSR).iPSRs are a critical part of the team as they are often the first contact a patient may have when engaging in our services.iPSRs will:Provide excellent customer service; greet all incoming patients/visitors and notify appropriate staff person of their arrivalAllocate calls to appropriate department and/or staff memberSchedule patient appointments, confirm appointments, and manage appointment schedules to ensure timely patient flow and accurate reportingCollect all required patient information necessary to ensure accurate demographic entryVerify insurance eligibility and benefits to ensure accurate and timely remittance, verify and inform patient of program eligibility through State and organizational opportunities (Sliding Fee scale) and inform patient of financial responsibilityManage patient communication and correspondence (phone, fax, mail, letter, text)Collect patient paymentsEnsure accurate and timely information exchange with clinical departmentReconcile cash drawer to ensure accuracyTravel as required to attend meetings and trainingsMaintains strict confidentiality, in accordance with HIPAA and 42CFRRequirementsQualified candidates will have a high school diploma/GED. Candidates must have strong computer skills with experience in Microsoft Office programs, be effective communicators both orally and in writing and have experience with a multi-line phone system.Salary and BenefitsASAC offers competitive compensation with a pay increase after a successful 90-day introductory period. Full-time staff are eligible for Health and Dental, FSA, company paid Life/ADandD/LTD, Voluntary Life Insurance, Employee Assistance Program (EAP), Paid Holidays, a 403(b) Retirement plan and generous PTO, Vacation and Sick Leave Plans.iASAC is an equal opportunity employeri