Aegon Asset Management Director of Annuities Operations, Service Management, & Producer Support in Cedar Rapids, Iowa
Job FamilyVendor Management
Job Description SummaryTransamerica has been helping people feel better about the future for more than 100 years, and we’re proud of the trust we’ve earned. But we believe our responsibility goes beyond insurance, investments, and retirement accounts. We’re also in the business of helping people improve their financial and personal well-being, so they can add more years to their lives, and more life to their years.Job Description
What You Will Do: The Operations Service Management group provides oversite of strategic vendor partners throughout the stages of the engagement lifecycle. The team supports achievement of business objectives through optimization of the sourcing vendor. This includes SLA’s, contract requirements, incident management, and project execution. The Operations producer support group provides assistance to our distribution partners related to policy administration activities. Provides leadership and direction through senior managers and managers.
What You Will Learn: In this role, you will gain exposure to Transamerica’s rich history and culture. You will be working with a team of ambitious and engaged professionals who bring fresh ideas and diverse perspectives to help us continually shake up the status quo and stay on the forefront of reinventing how we meet our business partner’s needs.
What Success Looks Like:
Act as a representative of the business/process as the functional sourcing and servicing strategy is developed.
Partner with the business to understand and articulate business and processing requirements as input into contract development/maintenance processes; ensures adherence to the contract and issue escalation process.
Oversee the intake process for business execution and processing activities
Facilitate successful completion of initiatives between the third party and Transamerica.
Provide departmental process transition support including training; ramp up as necessary.
Apply business process modeling techniques to develop processes and procedures.
Partner with business and third party on volumes forecasting and resource capacity planning.
Drive functional performance oversight processes, reporting, metrics, and governance.
Lead and direct service level validation activities against defined criteria (CPI/KPI).
Serve as the first of escalation from the third party; lead and manage monitoring of day-to-day activity with business and third party.
Lead functional team meetings and one-on-one meetings with third party and business to maintain relationships and ensure adequate support.
Oversee feedback mechanism across parties; drive a resolution-oriented environment; effectively communicate feedback within the performance scorecard.
Direct the third-party escalation process including investigations, tracking, and resolution of problems as they occur and develop sustainable solutions resulting in minimal recurrence.
Direct continuous improvement initiatives lead by the third-party including project oversight and internal implementation.
Review and validate third party produced management reporting packages.
Liaise between the business and third party to ensure all Transamerica framework(s) and company policy requirements including implementation and oversight of internal controls; provide assistance to both parties during financial and operational audit and regulatory review activities.
Exhibit understanding of the company’s internal control framework to align handoffs and map control activities between parties.
What You Need:
Bachelor’s degree in in business administration, operations management, or applicable field, or equivalent experience.
Eight years of relevant experience, including five years working directly with vendors.
Thorough knowledge of vendor management best practices and industry trends.
Ability to effectively communicate orally and in writing to a broad audience.
Project management, organization and prioritization skills to handle multiple projects.
Decision-making and problem-solving skills.
Prefer extensive knowledge of accounting functions (e.g. reporting, investments, insurance products,), technology or operations, depending on governance support role.
Strong Annuity operations experience preferred.
Performance operations leadership experience preferred.
Experience in annuity distribution as it relates to operation’s needs.
Normal office environment.
*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. *
The salary rate for this position generally ranges between $131,000 - $216,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.
This position is also typically eligible for Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion at a rate of 20%.
What You Receive:
A Comprehensive Wealth + Health package. It’s our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. As you’ll come to discover, Wealth + Health is a central part of everything we do!
Wealth Benefits; Competitive Pay, Bonus, and Benefits Package; Pension Plan, 401k Match, Employee Stock Purchase Plan, Tuition Reimbursement, Disability Insurance, Employee Discounts, Career Training & Development Opportunities, Certification Sponsorship
Health and Work/Life Balance Benefits; Be Well Company sponsored holistic wellness program which includes Wellness Coaching and reward dollars, Parental Leave, Adoption Assistance, Employee Assistance Program, College Coach Program, Back-up Care Program, Paid Time Off to Volunteer, Employee Matching Gifts Program, Employee Resource Groups, Inclusion and Diversity Programs, Employee Recognition Program
Our commitment to inclusion & diversity means that we value differences. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
Why Work for Us
Total Rewards at Transamerica: It’s more than a paycheck.
Our comprehensive Total Rewards package is designed to help support you in many ways — throughout all stages of your life and career. We provide a competitive, market-driven program that encompasses base compensation, bonus potential, retirement, health and wellness benefits, learning and development opportunities, plus great employee perks. All designed with you in mind… to help you live your best life, grow personally and professionally - and feel valued for the work you do.
Learn more about our Total Rewards Package (https://www.transamerica.com/individual/about-us/careers/benefits/) .
Equal Opportunity Employer:
Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.
Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. Please contact: firstname.lastname@example.org if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.
Our Company is committed to providing accessibility to those with disabilities in a manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, that is in compliance with the Accessibility for Ontarians with Disabilities Act 2005 ("AODA"). Please contact email@example.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.
If you experience technical problems during the application process, please email firstname.lastname@example.org.
At Transamerica, hard work, innovative thinking and personal accountability are qualities that we honor and reward. We understand the potential that is unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment focused on helping customers secure their long-term financial futures.
Transamerica is a part of AEGON, an international life insurance, pension, and asset management company. The AEGON companies employ approximately 28,000 people and have a strong presence in more than 20 countries across the globe. For more information, visit www.transamerica.com.