Midwest Energy Association Customer Support Associate - Seasonal in Cedar Rapids, Iowa
Customer Support Associate - SeasonalAlliant Energy
Job Start Date:05/18/2020Type of Position:Full-Time- Seasonal
Number of Openings:1
Job Location & Contact:
200 First St
We are looking for Customer Support Associates to join our team! This is an exciting opportunity to make a difference, impacting the customer experience. Everyone knows what good customer service feels like - we are looking for the passion that goes beyond to deliver those experiences to really make things better for our customers.
This is a 6 month seasonal position targeted to help meet our customers' needs during our busy season. (Interested in working with us full time? Keep reading to learn how!)
We also have a 3 month seasonal position starting at the end of May - this is a great opportunity for college students looking for summer work experiences!
When will I work?
•Seasonal positions work between March and November with multiple start dates to fit your needs.
•Shift times vary starting as early as 7am to 12:30 pm.
•Seasonal positions never work on Sunday!
•Are you interested in joining our team full time? There is potential to join the company full time after your 6 month position. This is an opportunity for you to see if this job could become your career! It's also a great way to supplement your income temporarily!
•Our Customer Support Center operates 24/7. It is critical to our success that our employees are dedicated and dependable.
What's in it for me?
•Competitive pay starting at $17.95/hour.
•A dynamic, customer-focused team environment
•We’ll energize your career growth with development opportunities for your career.
•Work with cutting edge technology in a state-of-the-art call center.
•Safety is our top priority, and our company culture strongly values integrity, respect, service, and responsibility. We don’t just say it, we live it.
•Meet us online! Check us out on LinkedIn and Facebook. (We’re also on Twitter and Instagram.)
•The seasonal position is not benefits eligible
Job Responsibilities :
In this role you will...•Be responsible for customer contact in areas of customer service, promoting current/new products and services available to customers
•Have the power to resolve questions and problems that may include complex issues for resolution.
•Deliver exceptional service (the type of service you like to receive!) to meet our customer’s needs.
•Be the first line of customer contact in areas of customer service, credit and collections, web support, and billing taking inbound calls.
•Be responsible for answering outage and emergency inquiries from customers to ensure accurate and timely response. Initiates work orders for meter readings, service requests, construction and customer program offerings.
•Performs routine collection activities on delinquent accounts, including payment agreements and disconnections for non-payment.
•Responds to customer inquiries and complaints related to routine billing issues and initiates action to resolve. Responsible for general understanding of regulatory rules and regulations to ensure the customer is billed properly.
•Handle simple account adjustments.
•Mentors less-experienced employees as needed.
•All other duties as assigned.
Job Qualifications :
•Education or equivalent to a high school diploma.
•A minimum of 1-2 year’s technical and/or professional experience in related customer service skills.
•Call Center experience preferred.
•Education or equivalent experience to a two-year degree from an accredited college or university preferred.
•Demonstrated effective interpersonal, verbal and written communication skills.
•Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information systems.
•Ability to successfully complete web-based pre-employment screening assessments.
•Demonstrated proficiency in basic math.
•Ability to work under minimal supervision.
•Ability to work in a diverse work environment.
This position is covered by the Department of Transportation regulations on drug/alcohol testing (CFR 49, Parts 40 and 199), and is subject to drug/alcohol testing according to said regulations. Please refer to job description for Department of Transportation (DOT) regulations that apply to this position.
We are committed to providing an inclusive work environment for all and are proud to be an Equal Opportunity Employer M/F/Disability/Protected Veteran.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To apply for this challenging opportunity, please complete our online application at www.alliantenergy.com/careers.
Applications will be accepted until a qualified pool of candidates is received.
How to Apply:
Jan 01, 1900