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Aerotek Customer Care Representative in Cedar Rapids, Iowa


Candidates will be answering inbound phone calls (anywhere from 40-75 a day) while being able to effectively navigate through multiple customer systems on a dual monitor set up. They will be providing information on a variety of complex customer service issues which requires knowledge of life and health insurance focusing on customer satisfaction, quality and efficiency. Most phone calls will be regarding service requests or problems in regards to their accounts. Reps will be responsible for authenticating the caller prior to sharing information. This position is work from home currently, but subject to change.

They will report to a supervisor and a Team Lead as well as have a dedicated team they sit within onsite.


Data Entry, Administrative, Processing, Clerical, Customer Service, Microsoft Office, Call center, Retail, Customer service, Inbound call, Customer care, Retail sales

Top Skills Details:

Data Entry

Customer Service

Call Center

Inbound Calls

Additional Skills & Qualifications:

Must Have:

6 Months office experience or working on Microsoft Excel OR could be 2 year degree and customer service/retail experience

Must be able to type 40 WPM or more

Must have a high school diploma or GED (will need to verify this-please have candidates have transcript or diploma readily available)

Experience Level:

Expert Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.