Work in Iowa Veterans Jobs

Description:

• Responds to inquiries or issues in a timely manner on the phone and/or email.

• Resolves issues through active listening by clarifying the concern, determining the best course of action, explaining the solution, expediting correction including dispatching service and/or ordering parts, ensuring a quality interaction.

• Generates detailed and factual customer documentation.

• Maintains a positive, empathetic, and professional attitude always.

• Participates in product training to learn about products.

• This is a 4-month contract to hire role. You will be brought on to direct placement after four months.

• 40-50% of day will be on phones, 50-60% of day will be dealing with email traffic

• Hours: 8-hour shift between Monday-Friday, 7:45am-4:15pm , Some Saturday and OT is possible with fully trained candidates but volunteered not mandatory

• 3 types of people/customers you will be talking too: end consumer, servicers (dealers), sales team in the field

• Dress Code: Casual, jeans allowed with an appropriate t-shirt

• Remote work is an option once candidates are up and running with manager approval

Skills:

Customer Support, Trouble Shoot, Customer Service, Call Center Support, Data Entry

Additional Skills & Qualifications:

1+ years of customer service experience High School Diploma or GED

Steady work history of 12 months or more

40+ WPM typing Experience in a manufacturing setting is a plus

Dis-qualifiers- inconsistent work history, negative attitude

Experience Level:

Intermediate Level

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.