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Holiday Retirement Office Manager-Community in Cedar Falls, Iowa

Office Manager-Community

Date: Sep 12, 2020

Location: Cedar Falls, IA, US, 50613

Company: Holiday Retirement


Working for Holiday Retirement

Holiday Retirement helps older people live better, and we accomplish this by following these principles:

  • Older people are vibrant and deserve the best experience.

  • We promote independence and create choice to do your thing.

  • We appreciate and respect our residents, families, associates, and guests.

  • We believe in life-long learning, growth, and staying connected.

If you have a passion for making a difference in the lives of older people, we’d love to talk to you.

In the role of Office Manager, you will be responsible to provide administrative support for the Community.

Office Manager:

  • Answer incoming calls and greet walk in traffic in a polite profession manner, which may include Inquiry Intake of potential residents, general questions, family members and/or vendors. Making sure to direct/pass messages to the appropriate party.

  • Account Receivable – conduct collections, send letters and make calls as needed to ensure AR balances are within company expectations.

  • Payroll – ensure associates Kronos records are accurate and timely to ensure payroll is processing accurate pay checks.

  • Complete New Hire Paperwork for all new associates to community. Ensure accuracy and timely submission to Home Office for payroll & benefit purposes.

  • Resident Relations – answer questions, provide back up support and assistance to the Enrichment Coordinator as needed.

  • Suggest and drive resident, visitor, and guest participation in completing the survey questionnaire.

  • Sales support – provide back up support to Assistant Manager on Tours and Leases.

  • General Community Paperwork – responsible for mail, marketing packets, menus, print schedules, do thank you cards, mass market emails, etc.

  • Other duties as assigned.


  • High School diploma or GED.

  • Minimum of 2 years of experience providing office support.

  • Thorough knowledge of Microsoft Office Suite and ability to quickly learn other programs.

  • Proven customer service skills.

  • Good communication skills, both written and verbal.

  • Self-starter, team player, not afraid to jump in and assist where needed.

For over 45 years, Holiday Retirement has been committed to helping older people live better by providing the very best options for independent and assisted living. Today, we are proud to offer older adults the choice of over 250 communities throughout the US. Holiday Retirement communities are unlike any other. Our unique locations offer an exceptional lifestyle full of enriching activities for our residents, as well as deeply fulfilling careers for those who embrace our mission and principles.

Holiday Retirement is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Req ID: 77907

Nearest Major Market: Waterloo

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