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ORKIN, LLC Customer Service Specialist - $1000 SIGN ON BONUS! - CUSTO17312-00001 in Cedar Falls, Iowa

$1000 SIGN ON BONUS!$14.00 PER HOURAt Orkin, our purpose is to help protect the world where we live, work, and play.Our SeasonalCustomer Service Specialists are committed to this purpose.*This is a Seasonal position that could become permanent.OurCustomer Service Specialists receive fully paid training and competitive wages. At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to customers.The Successful Customer Service Specialist Will . . .Contact customers to schedule and confirm service appointmentsSchedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriateSchedule and communicate with Service Technicians to meet customer requirementsPerform outbound calls to customers to follow-up on service receivedPerform outbound calls to customers regarding outstanding account balancesReceive payments from past due customersProficiently navigate a Windows-based and Web-based system to track routes and optimize current and future schedulesReschedule unserviced accounts within 24 hoursAnswer inbound customer service calls with an open, friendly greetingUtilize strong listening skills and probing questions to identify the customers concern and evaluate their needsUse strong communication skills to communicate/empathize with customersWork well within a teamParticipate in quality assurance processes/programs/initiatives as requestedWe OfferCompetitive hourly payQuality, comprehensive training programsWhy Orkin?Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customersAs the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISMThe Pest Management Industry is growing and is a recession resistant line of businessOrkin is financially stable and growing as the largest subsidiary ofRollins, Inc., (NYSE: ROL), headquartered in Atlanta, GAAre you ready to take your CAREER to the next level?Requirements:We require the ability to pass a drug screen. Candidates must meet the job requirements and perform the following job duties with or without accommodations:Excellent written and oral communication skillsStrong customer phone service backgroundAbility to multi-task, be organized, efficient, accurate and accountableStrong work ethic and capacity to handle high work volume in a teamwork environmentExperienceRequired2 year(s): Customer service experiencePreferredScheduling experience in a service industry preferredEducationRequiredHigh School/GED or betterSkillsRequiredMicrosoft OfficeProblem Solving AbilityInfluencing OthersCustomer ServiceCustomer FocusCommunicationSelf-ManagementBehaviorsRequiredDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellDedicated: Devoted to a task or purpose with loyalty or integrityPreferredTeam Player: Works well as a member of a groupMotivationsPreferredFinancial: Inspired to perform well by monetary reimbursementGoal Completion: Inspired to perform well by the completion of tasksSelf-Starter: Inspired to perform without outside helpAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or a