Work in Iowa Veterans Jobs

Job Information

ICONMA, LLC Office Services Assistant in Ankeny, Iowa

Job Description

  • Proficient with personal computers in a windows environment including Microsoft Word Perfect Excel or Lotus.

  • Working knowledge of office practices proper grammar spelling and punctuation and basic arithmetic.

  • This position supports the customer service needs of the Drivers Central Programs Bureau (DCPM).

  • We administer the statewide programs for traditional Driver Education, Parent Taught Driver Education, Motorcycle Rider Education, Driver Improvement and Driver Fitness programs.

    The specific tasks for this position may include any or all of the following: - Review and process pre-qualification applications for Parent Taught Driver Education Program - Review and process completion applications for Parent Taught Driver Education Program - Review and process Behind-the-Wheel applications or Driver Education instructors - Review and process Driver Education Program annual reports and applications - Respond to customers with basic program questions - Provide clerical support for Driver Fitness Program Skills Required : - Ability to manage multi-line phone system and learn voicemail. - Ability to take clear concise messages - Ability to operate standard office equipment (fax copier printer). - Ability to keyboard correspondence reports from rough drafts. - Ability to maintain automated and manual filing systems. - Knowledge of office/program support activities. - Specific knowledge of work unit programs and activities. - Knowledge of basic math and bookkeeping telephone procedures and standard business communication. An applicant for this position should have the following experience and skills: - Ability to review applications for accuracy based on established laws, rules, and procedures - Experience entering data into a complex IT transactional system to fulfill orders or programs - Written communication experience, especially to communicate clearly and concisely with customers through e-mails and business letters - Oral communication experience, specifically to resolve customer issues through phone calls - Ability to work with minimal supervision once assignments are provided Experience Required: - Proficient with computers in a windows environment including, but not limited to Microsoft Word, Excel, Outlook. - Working knowledge of office practices proper grammar spelling and punctuation and basic arithmetic. - Data entry experience. - Ability to review applications for accuracy based on established laws, rules, and procedures Experience entering data into a complex IT transactional system to fulfill orders or programs Written communication experience, especially to communicate clearly and concisely with customers through e-mails and business letters Oral communication experience, specifically to resolve customer issues through phone calls Ability to work with minimal supervision once assignments are provided Experience Preferred:

  • Education Required high school diploma

  • Education Preferred some college is a plus

    Requirements: Proficient with computers in a windows environment including, but not limited to Microsoft Word, Excel, Outlook. - Working knowledge of office practices proper grammar spelling and punctuation and basic arithmetic. - Data entry experience. - Ability to review applications for accuracy based on established laws, rules, and procedures Experience entering data into a complex IT transactional system to fulfill orders or programs Written communication experience, especially to communicate clearly and concisely with customers through e-mails and business letters Oral communication experience, specifically to resolve customer issues through phone calls Ability to work with minimal supervision once assignments are provided As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

DirectEmployers