Fleet Farm FEO (Customer Service) Specialist - Full Time in Ankeny, Iowa

Here at Mills Fleet Farm, providing the best customer service is our priority. If you enjoy serving others while also having the ability to train and assist internal team members, this unique role may be a fit for you!

As a Front End Operations Specialist, you ensure that all customers are receiving exceptional customer service by supporting and training cashiers and assisting with complex transactions or customer issues.

Job Responsibilities:

  • Coach and mentor cashiers to ensure they are meeting performance expectations.

  • Provide on-going training to cashiers.

  • Professionally handle any customer issues or complaints.

  • Accurately process returns and defective items according to store policies and manufacturer warranties.

  • Reconcile cash terminals and prepare daily reports and deposits.

Qualifications

  • 1-3 years of previous retail or related experience preferred

  • Ability to effectively communicate with all walks of life

  • Basic math and computer skills

  • Ability to coach and mentor team members

  • Must be able to work a rotating schedule, including every other weekend and occasional holidays.

If you have a customer first attitude and meet the qualifications listed above, please apply today!