CSIG Holding Company Executive Director in Ankeny, Iowa
Independence Village of Ankeny
The Executive Director is responsible for the Experience at the community. Every interaction with a resident affects their overall life quality and determines the direction the culture of the community will take. The Executive Director is 100% focused on creating a 1440 experience for every person that walks through the door. Employees, residents, families, visitors and staff are all part of the experience. The multitude of interactions and our response to those interactions sets us apart from all other senior living providers and places us above the rest. The Executive Director will have an open-door policy to communicate, listen, and assist each person with compassion and patience, while spending 80% of each day focused on interacting with residents, families and staff. The Executive Director will lead by example, build relationships, and earn the trust and respect of others.
Required Experience for Executive Director:
Bachelor’s degree in Business, Health Care, Hotel/Restaurant Management, Gerontology or equivalent experience.
Five or more years of management and supervisory experience.
Demonstrate passion for leading and developing people as well as promoting excellent service delivery to residents.
Exceptional hospitality skills with knowledge of and special sensitivity to the needs of aging adults and their families.
Ability to work effectively and diplomatically with a variety of publics, including employees, residents, families, ownership groups, community groups, government agencies, etc.
Ability to communicate clearly and concisely, both verbally and in writing.
A broad understanding of federal and state laws related to the operation of a Senior Assisted Living Community.
Ability to work effectively as part of a team.
Strong proficiency with Microsoft Office applications.
Primary Responsibilities for Job Executive Director:
Actively support our culture – our pillars, 1440 and a culture of feedback.
Promotes staff to exhibit 1440 behaviors by leading by example.
Establish, builds and maintains positive relationships with residents and families.
Responsible for driving the Experience at the community.
Promote our company’s philosophy to employees, residents, families, and prospects.
Supports the sales process to convert prospective residents into actual residents.
Responsible for the move in Momentum, including collaboration with various departments to ensure resident needs are met accordingly and assisting resident/families.
Conducts Resident Forums on a monthly basis to hear and respond to resident concerns.
Responsible for leading stand-ups to review concerns and address issues related to the Experience.
Partners with Functional Leaders on reporting requirements.
Ensures on-going compliance with all regulatory requirements.
Actively seeks feedback daily from residents through face-to-face interaction to ensure satisfaction.
Ensure adequate preparation for, and participate in, regulatory compliance survey.
Responsible for ensuring the Community’s safety.
Performs other similar or related duties as assigned or necessary.
Skills for Success:
Building strong resident relationships, 1440 Care Standards.
Making good and timely decisions.
Working well with others to meet shared goals.
Relating openly and honestly with diverse group of people.
Gaining the confidence and trust and others.
General Working Conditions:
This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee must be able to read, write, and speak fluent English. The employee is occasionally required to reach with hands and arms and push/pull equipment frequently. The employee is expected to possess good organization skills, with the ability to work under pressure and meet deadlines. The employee must be compassionate and empathetic. The employee will occasionally lift and/or move up to 25 pounds. The employee may frequently bend, reach, grasp, and climb. The employee may need to squat and kneel. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.
Connecting Seniors, Families and Communities
For over 37 years, our senior living communities have served seniors and their families across Michigan, Ohio, Indiana, Iowa, Kentucky, and Tennessee, with each location offering unique services including independent, enhanced, and assisted living, as well as memory care and rehabilitation and skilled nursing. Through forming authentic connections and committing to creating the absolute best experiences each day for our residents and their families, we’ve created a special culture within our communities that allows our employees to do their best work and our residents to shine every day.
Not Just Making Every Day Great. Making Every Minute Great. There are 1,440 minutes in every single day. We aspire to make each one of them an exceptional moment. This philosophy is supported by our 6 powerful, yet simple pillars: Dream Big, Have Courage, Take Initiative, Be Accountable, Give Back & Enjoy it. We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day.
It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just “does their job” The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons.
We have developed an environment that attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill-sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas.
If you love serving others, and are looking for an opportunity to thrive, CommonSail Investment Group and our businesses is your destination.
This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.
Equal Opportunity Employer
External Company URL: http://www.csigholding.com
Street: 1275 SW State St