Motorsport Aftermarket Group Retail Sales Technician Lead in Anamosa, Iowa

Primary Purpose of the Position:

This position is responsible for leading the team of Retail Sales Technicians in explaining technical aspects of motorcycles repairs and customization through addition of parts and accessories to customers over the counter or via phone.

Essential Duties and Responsibilities:

  • Assists customers with questions pertaining to fitment of parts purchased from the company, and identifies appropriate parts required for repairs/desired modification in a professional and courteous manner.

  • Processes sales orders and returns for merchandise over the telephone or in person.

  • Describes to customer specifications, parts and accessories offered through the catalog and other vendors.

  • Utilizes the computer to access customer records and enter/update appropriate customer information for the processing of sales orders.

  • Processes/prepares responses to customer correspondence received through the Tech email port via the internet.

  • Completes any follow-up work required to ensure complete and accurate customer service.

  • Maintains and updates technical knowledge of the latest parts, service updates, and accessories by reviewing industry periodicals and web sites.

  • Sells Gold Club Memberships to customers.

  • Serves as a mentor and lead to the technical support staff and provides assistance to non-technical sales staff. Assists in training of non-technical staff through formal presentation of materials and formal facilitation of learning experiences.

  • Assists other technicians and sales staff with mentoring, special projects, and procedural questions.

  • Assists department leaders in resolution of escalated customer calls through consult regarding available options for meeting customer requirements.

  • Assists in inspection of returned parts for assessment of whether part failure(s) was due to install error, or manufacturing defect.

  • Supports the Retail Manager in ensuring compliance of team members with established security, sales, and recordkeeping procedures and practices.

  • Assists the Retail Manager in preparing work schedules and assigning team members to specific retail related activities.

  • Opens registers, locks, and secures store as needed.

  • Demonstrates flexibility in work schedule.

Education and Experience Requirements:

Superior knowledge of motorcycle parts and accessories plus a minimum of four years of experience repairing Harley-Davidson and/or metric motorcycles is strongly preferred. A minimum of 3 years of previous experience in a retail, service desk, or contact center environment is necessary for this position.

Other Special Requirements

  • Strong merchandising and communication skills.

  • Ability to deliver superior customer service and sound technical advice.

  • Ability to mentor and lead team members in the absence of department leadership.

  • Advanced computer skills including knowledge of Point of Sales systems, MS Word, and Outlook.

  • Ability to work under a flexible schedule that may fluctuate with seasonal demand, including day, night and weekend availability.

Physical Demands

While performing the duties of this job, the team member is regularly required to use hands to finger, handle, or feel and talk or hear. The team member is frequently required to walk, sit, and reach with hands and arms. The team member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a traditional retail environment with a noise level that is usually moderate.

Education and Experience Requirements:

Superior knowledge of motorcycle parts and accessories plus a minimum of four years of experience repairing Harley-Davidson and/or metric motorcycles is strongly preferred. A minimum of 3 years of previous experience in a retail, service desk, or contact center environment is necessary for this position.

Other Special Requirements

  • Strong merchandising and communication skills.

  • Ability to deliver superior customer service and sound technical advice.

  • Ability to mentor and lead team members in the absence of department leadership.

  • Advanced computer skills including knowledge of Point of Sales systems, MS Word, and Outlook.

  • Ability to work under a flexible schedule that may fluctuate with seasonal demand, including day, night and weekend availability.

Physical Demands

While performing the duties of this job, the team member is regularly required to use hands to finger, handle, or feel and talk or hear. The team member is frequently required to walk, sit, and reach with hands and arms. The team member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a traditional retail environment with a noise level that is usually moderate.