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Job Information

Iowa State University Program Assistant II - 1057 in Ames, Iowa

Classification Information

University Title Program Assistant II - 1057

Pay Grade 32

Salary Commensurate with qualifications

Base of Employment P - P&S

Job Category Professional and Scientific

Pay Frequency Monthly

Posting Details

Posting Number 90257P

Working Title Assistant Director for Premium Services and Special Events

Advertised Employing Department Athletics Department

Appointment Type Professional & Scientific - Continuous

Proposed Start Date July 2019

Proposed End Date or Length of Term

Number of Months Employed Per Year 12

Full or Part Time Full-Time

Summary of Duties and Responsibilities

The Athletics Department is accepting applications for a Program Assistant whose responsibilities will be to help coordinate and oversee the event planning and operations related to Iowa State University Athletics premium facilities including Jack Trice Stadium (stadium suites, Jack Trice Club, Sukup End Zone Club) and Hilton Coliseum (Johnny’s). This position reports to the Director of Premium Services and Special Events. The position will also assist in donor engagement as well as planning and executing special Athletics events, which may include Cyclone Tailgate Tour and Cyclones Unplugged.

This position will focus on providing high-level customer service to donors and patrons in the premium areas as well as donor engagement and stewardship. Additional responsibilities of the position include planning for small to large events on a regular basis; managing event databases and spreadsheets; working with donors, fans and external clients on a regular basis; developing communication to both internal and external constituents; maintaining website content, social media networks, mass emails and other event/premium correspondence. Responsible for adhering to the rules and regulations of the University, Big 12 Conference, and NCAA.

The successful candidate will possess the ability to be highly organized, provide exceptional customer service and donor relations, professional and detail oriented. Strong verbal and written communication, planning and time management, and the ability to solve on-site problems and make decisions will also be necessary in order to be successful in the position. The candidate must have the ability to foster positive, collegial, and collaborative relationships with a diverse population of internal and external constituents. The position requires the ability to work events that occur outside the normal business hours on evenings and weekends.

About Iowa State University and the Ames Community

Iowa State University is classified as a Carnegie Foundation Doctoral Universities: Very High Research Activity, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. More than 34,000 students are enrolled and are served by over 6,200 faculty and staff.

Iowa State University is a global and culturally diverse university committed to providing an inclusive, equitable, and diverse environment for both learning and employment. We know that diversity in experience and perspective is vital to advancing innovation, critical thinking, solving complex problems, and building an inclusive academic community. At Iowa State, we translate these values into action by seeking individuals who have experience working with diverse students, colleagues, and constituents. The university has an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in Iowa State University’s Principles of Community.

Ames, Iowa is a progressive community of 60,000, located approximately 30 minutes north of Des Moines, and recently voted one of the best college towns in the nation.

Iowa State University is an equal opportunity employer committed to excellence through diversity and strongly encourages applications from all qualified applicants, including women, underrepresented populations, and veterans. ISU is responsive to the needs of dual career couples, is dedicated to work-life balance through an array of policies, and is an NSF ADVANCE institution.

All employees are expected to exhibit and convey good citizenship within the program, the department, college, university activities, collegial interactions, and maintain the highest standards of integrity and ethical behavior.

Required Education and Experience

Bachelor’s degree and 1 year of related experience; OR a combination of education and/or related experience totaling 5 years unless otherwise specified under supplemental required education and experience. Experience must be at a comparable level and directly related to the duties of this position.

Supplemental Required Education and Experience

Preferred Education and Experience

Event coordination or operations experience with an intercollegiate or professional athletics program. Hospitality experience working with donors, season ticket holders and patrons. Demonstrated experience using social media platforms for marketing work-related projects. Experience using Microsoft Office and Adobe Creative Suite. Degree in related field (hospitality, event management, public relations, athletics administration).

Location (if other than Ames)

Additional Information

This position is subject to compliance with the NCAA’s IAWP legislation which defines an individual associated with a prospective student-athlete (IAWP) as any person who maintains (or directs others to maintain) contact with the prospective student-athlete, the prospective student-athlete’s relatives or legal guardians, or coaches at any point during the prospective student-athlete’s participation in men’s basketball, women’s basketball, and/or football and whose contact is directly or indirectly related to either the prospective student-athlete’s athletic skills and abilities or the prospective student-athlete’s recruitment by or enrollment in an NCAA institution. This definition includes, but is not limited to, parents, legal guardians, handlers, personal trainers and coaches. A violation occurs if an IAWP is employed by the institution and, at the time of employment, a student-athlete who enrolled at the institution in the previous two years (and remains enrolled at the institution) was a prospective student-athlete by which the individual meets the definition of an IAWP. A violation also occurs if an IAWP is employed and, within two years after such employment, a prospective student-athlete by which the individual meets the definition of an individual associated with a prospective student-athlete enrolls as a full-time student in a regular academic term at the institution.

Department Contact Name Kari

Department Contact Phone

Department Contact Email

Department/Unit Website

Application Instructions

To apply for this position, please click on “Apply for this Job” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter 3) Contact Information for Three ReferencesIf you have questions regarding this application process, please email or call 515-294-4800 or Toll Free: 1-877-477-7485.

Special Instructions Summary

Guaranteed Consideration Date 05/28/2019

Pre-Employment Screening

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Quick Link

EO Statement

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email

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