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Robert Half International Help Desk Analyst I in AMES, Iowa

Description

Contact Robert Half Technology if you want to become a Help Desk Analyst in an innovative and fast-paced work environment at a company in the Hi Tech Engineering industry. We need a creative with a talent for solving both routine and unique problems. Supporting local and field users in a highly visible role that has a positive impact on both the department and the company is the essence of this position. This Help Desk Analyst role is located in the Ames, Iowa area and is a long-term temporary opportunity.

Responsibilities

  • Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

  • Independently investigate and implement solutions to technical issues

  • Pinpoint recurring technical issues and present solutions to address the root of the problems

  • Answer and follow up on technical help tickets submitted via phone, email, and walk-ups

Requirements

  • Less than one year of experience is acceptable

  • Prior experience with IT support ticketing systems

  • Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

  • Comprehensive knowledge of Microsoft Windows 8

  • Familiarity with basic networking concepts

  • Demonstrated knowledge of user administration and bug fixing in a client server environment

  • Critical thinking, problem solving, ability to work independently

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: DOE

Location: AMES, IA

Date Posted: November 19, 2020

Employment Type: Temporary

Job Reference: 01500-0011621277

Staffing Area: Technology u0026 IT

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