Mary Greeley Medical Center FIRST NURSE in Ames, Iowa
•Under general direction, protects, promotes, and optimizes health and abilities. Prevents illness and injury. Alleviates suffering through the diagnosis and treatment. Advocates for patients and their families. Ensures all actions taken in carrying out responsibilities support patient centered care. •Responsible for triaging incoming calls from clients, assessing needs, giving appropriate clinical options and facilitating referral to primary providers, specialists, healthcare facilities and community resources. Educates the caller when appropriate regarding immediate care advice and preventative behaviors in accordance with Mary Greeley Medical Center’s customer service standards.
Unit Specific Position Responsibilities
Answer telephone inquiries, introducing self and the First Nurse Program.
Conducts sound nursing assessments and offers alternatives following established guidelines and protocols.
Using the computer, documents all inquiries for medicolegal/statistical purposes
Performs quality monitoring as requested.
Schedules call-backs to determine compliance with recommendations.
Maintains regular and reliable attendance.
Exemplifies excellent service, compassion and respect to patients, visitors, business associates physicians/providers and co-workers.
Utilizes knowledge of management and nursing organizational theory to function as Consulting Nurse.
Applies and modifies the principles, methods and techniques of professional nursing.
Other duties as assigned.
Qualifications, Knowledge & Experience
Required Qualifications (Including any licensure, certification, education):
Licensed as a Registered Nurse and authorized by the State of Iowa to practice nursing or eligible to take licensing exam within four months of hire.
Graduation from a school of nursing or in final semester of nursing school.
Achievement of Baccalaureate degree in nursing within 6 years of hire if hired after January 1, 2014.
Mandatory Reporter training or within 90 days of hire and must maintain throughout employment.
If hired prior to graduation and licensure, must graduate and become authorized by the State of Iowa to practice nursing within four months of hire.
De-escalation training prior to performing direct patient care or within 90 days of hire
Baccalaureate degree in nursing.
Professional certification in nursing specialty.
Required Knowledge, Skills & Experience:
Proficient in communication skills.
Ability to pursue and foster a sense of team and partnership across all disciplines.
Ability to communicate effectively, in English, with diverse population groups.
Ability to be self-directed, flexible, and able to adapt to change.
Ability to communicate effectively in a professional and tactful manner with physicians, staff, patients and/or their representatives.
Ability to read and understand chart documentation.
Ability to demonstrate basic computer skills.
Ability to read, write and understand the English language.
Three (3) or more years clinical experience in acute or ambulatory care service.
Preferred Knowledge, Skills & Experience: