MetLife Research and Resolution Representative III in West Des Moines, Iowa

Job Location: United States: West Des Moines, Iowa

Job Summary:

Performs duties related to life insurance policy changes, exchanges, and conversions. Processes applications, updates data in systems, and/or provides general clerical and administrative support.

The Primary Responsibilities:

  • Researching simple to complex scenarios and handling highly escalated situations

  • Act as a liaison between annuity operations and agents and clients

  • Coordinate corrections through core processing units, and communicate the resolution to our customers

  • May also be responsible for drafting correspondence regarding contract history and corrections that have been processed

Key Responsibilities:

  • Navigate systems

  • Submit corrections to be processed by core processing units

  • Communicate resolution and expectations to internal and external customers

  • Identify root causes and trends

  • Special projects to be determined as needed

  • Pro-Active customer centricity focus is required

  • Cross-train across franchises including new business and post issue to effectively balance workload

Knowledge/Skills/Competencies Required:

  • Strong phone, customer service and communication skills

  • Demonstrates problem solving and organizational skills

  • Ability to work well under the pressure of working against strict quality and performance guidelines

  • Must contribute to the MetLife culture

Essential Business Experience and Technical Skills:

Required:

  • High School Diploma

Preferred:

  • Series 6 designation

  • 3 or more years of customer service experience

  • Annuity experience

Business Category

Operations

Number of Openings

1

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”

Brighthouse Financial is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Brighthouse Financial's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

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