MetLife Research and Resolution Representative III in West Des Moines, Iowa
Job Location: United States: West Des Moines, Iowa
Performs duties related to life insurance policy changes, exchanges, and conversions. Processes applications, updates data in systems, and/or provides general clerical and administrative support.
The Primary Responsibilities:
Researching simple to complex scenarios and handling highly escalated situations
Act as a liaison between annuity operations and agents and clients
Coordinate corrections through core processing units, and communicate the resolution to our customers
May also be responsible for drafting correspondence regarding contract history and corrections that have been processed
Submit corrections to be processed by core processing units
Communicate resolution and expectations to internal and external customers
Identify root causes and trends
Special projects to be determined as needed
Pro-Active customer centricity focus is required
Cross-train across franchises including new business and post issue to effectively balance workload
Strong phone, customer service and communication skills
Demonstrates problem solving and organizational skills
Ability to work well under the pressure of working against strict quality and performance guidelines
Must contribute to the MetLife culture
Essential Business Experience and Technical Skills:
- High School Diploma
Series 6 designation
3 or more years of customer service experience
Number of Openings
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”
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