MetLife Manager - Business Controls in West Des Moines, Iowa

Job Location: [[Wes Des Moines]]: Alternate Job Location:

Role Value Proposition:

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will manage a team who act as liaisons between Compliance, Legal, Product and Regulatory Affairs; as well as other business and technology partners to analyze, develop, implement regulatory projects and to follow up on corrective and proactive controls actions plans. Ensures that assigned business units processes are consistent with company policy and insurance and securities rules and regulations. Supports audits and exams to identify issues and concerns, in addition to creation and coordination of management action plans.

Key Responsibilities:

  • Manages a unit responsible for overseeing and assessing business controls processes for Annuity Operations

  • Manages, coaches, and develops personnel involved in developing, implementing, and following up on corrective and proactive action plans for operational business processes.

  • Translates senior management vision and assists with developing the department’s vision, strategy, service levels, and business objectives.

  • Communicates vision and strategy to staff. Communicates results and analysis to senior management and key internal stakeholders.

  • Establishes and maintains relationships with Corporate Compliance, Corporate Legal, Product and external parties.

  • Consults Compliance with audit scheduling, documentation requests, and implementation of process changes.

  • Evaluates and implements process improvements to mitigate risk and ensure compliance.

  • Reviews and provide recommendations regarding the effectiveness of management action plans.

  • Monitors management action plan implementation to verify action plans are implemented properly and timely.

  • Presents findings and recommendations to senior management.

  • Identifies, locates and provides needed training and resources.

  • Performs other duties as assigned or required.

Essential Business Experience and Technical Skills:


  • 5+ years in Operations Organization

  • FINRA Series 6 required; FINRA Series 26 needs to be obtained within 6 months

  • Strong written and verbal communication skills

  • High School Diploma required


  • Prior management experience preferred

  • Proven leadership skills, including strong coaching ability Experience with project management skills

  • Strong oral and written communication skills

  • Ability to build and maintain positive working relationships

  • Excellent organization skills

  • Strong persuasion and negotiation skills and an ability to lead disparate teams towards completing desired objectives



Business Category

Global Technology and Operations

Number of Openings


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 68761