Lithia Auto Stores Service Advisor in Johnston, Iowa

Overview:

Acura of Johnston

Automotive Service Advisor (Service Writer)

Automotive Service Advisor – Auto Sales – Customer Service Writer

Acura of Johnston continues to grow and we are seeking a talented Automotive Service Advisor to join our successful team.

Acura of Johnston is one of many Lithia Auto Stores. At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Explore new opportunities with one of the largest and most successfulpublicly traded retail automotive groups in the nation.

Job Description:

Responsibilities:As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

  • Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

  • Communicate additional repair and service needs to the customer based on vehicle inspection.

  • Administer the manufacturer warranty for qualifying vehicle repairs.

  • Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.

  • Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.

Automotive Service Advisor – Auto Sales – Customer Service Writer

Qualifications:

  • Previous Service Advisor experience, preferred

  • Prior experience as an automotive technician a plus

  • A team player who is focused on providing exemplary customer service

  • Ability to multi-task in a fast paced work environment

  • Basic mechanical understanding of an automobile

  • Strong organizational skills and detail oriented

  • Be at least 18 years of age

  • Possess an acceptable driving record and a valid driver’s license in your state of residence.

Why Lithia?

We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

  • Medical, Dental and Vision Plans

  • Paid Holidays & PTO

  • Short and Long Term Disability

  • Paid Life Insurance

  • 401(k) Retirement Plan

  • Employee Stock Purchase Plan

  • Lithia Learning Center

  • Vehicle Purchase Discounts

  • Wellness Programs

Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

Automotive Service Advisor – Service Writer – Customer Service Writer

#CB

ID 2017-31580

of Openings 1

Job Locations US-IA-Johnston

Store Name Des Moines Acura

Posted Date 7/17/2017

Category Service