Hy-Vee Food Stores Frozen Clerk - Full Time in Dubuque, Iowa

Job Title: Frozen Foods Clerk FLSA: Non-Exempt

Department: Frozen Foods Revision Date: 03/2009

General Function:

Provides prompt, efficient and friendly customer service. Rotates and replenishes merchandise. Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency.

Reporting Relations:

Accountable and Reports to: Store Director, Assistant Store Director; Managers GM, Perishables, and Store Operations, Assistant Managers, Frozen Foods Manager, Assistant Frozen Foods Manager

Direct Reports: None

Primary Duties and Responsibilities:

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

  • Makes an effort to learn customers' names and to address them by name whenever possible.

  • Assists customers by: (examples include)

  • escorting them to the products they're looking for

  • securing products that are out of reach

  • loading or unloading heavy items

  • making note of and passing along customer suggestions or requests

  • performing other tasks in every way possible to enhance the shopping experience.

  • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.

  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

  • Rotates and replenishes merchandise and ensures highest quality standards are met.

  • Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.

  • Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise).

  • Builds end caps display and fills these areas through the week as necessary.

  • Unloads trucks, checks in product, puts product away, and may review invoices.

  • Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.

  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

  • Adheres to company policies and individual store guidelines.

  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

  • Orders product and supplies as necessary.

  • Assists with inventory.

  • Prices products for customers as necessary.

  • Assists in other areas of store as needed.

  • Performs other job related duties and special projects as required.

Education and Experience:

No education requirement. Six months or less of similar or related work experience preferred.

Physical Requirements:

Ÿ Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.

Ÿ Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

Ÿ Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

• Ability to do arithmetic calculations involving fractions, decimals, and percentages.

• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Working Conditions:

This position is continually exposed to noise, temperature extremes, and dampness. There is frequent exposure to equipment movement hazards. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job:

Pallet jacks, register systems, Telexon ordering unit, two wheeler, box cutters, box crusher and C.A.R.S. reordering system

Contacts:

Has daily contact with customers and suppliers/vendors.