Iowa Department of Administrative Services Clerk Specialist (OWI) in Des Moines, Iowa

Clerk Specialist (OWI)



Clerk Specialist (OWI)


$32,094.40 - $47,112.00 Annually


Des Moines - 50319 - Polk County, IA

Job Type



282 Iowa Department of Education

Job Number



10/22/2017 11:59 PM Central

LinkedIn Tag


Point of Contact

Kayli Burkhart at

  • Description

  • Benefits

Job Description

The general responsibilities of this position include providing staff support services for education program consultants which includes varied office tasks; organize workload and set priorities; assist with correspondence, reports, manuals, guidelines, and special projects with staff; schedule appointments, meeting rooms, make travel arrangements, and schedule conference calls. However, this position is dedicated to performing specific tasks associated with the OWI (Operating While Intoxicated) program, which involve providing direct customer service to individuals charged with OWI infractions who must fulfill education and evaluation requirements established in Iowa state law.

OWI-related duties include direct phone, email, and fax communication with offenders; processing of related fees and documentation; and collaboration with the Department of Transportation and other state agencies involved in the OWI process. The ideal candidate will have the ability to prioritize, organize, and present information clearly and concisely, which requires excellent communication (primarily phone) and customer service skills. Computer skills required are the use of Microsoft Word, Excel, and Access.

Preferred experience using web-based applications and Google for email, calendar, etc. 8:00 a.m. – 4:30 p.m., Monday – Friday

Minimum Qualification Requirements

Experience equal to three years of full-time clerical or closely related work;


an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience;


an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;


certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;


employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or Clerk–Advanced.

For additional information, please click on thislink to view the job description.

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State of Iowa


282 Iowa Department of Education


Grimes State Office Building

400 E 14th St

Des Moines, Iowa, 50319.