Ken Garff Parts Counter Person- STEW HANSEN HYUNDAI in Clive, Iowa

Parts Counter Person- STEW HANSEN HYUNDAI

Location:Stew Hansen Hyundai - Clive, IA

Job Code:3862

of Openings:2


STEW HANSEN HYUNDAI , a Ken Garff Dealership, is currently seeking a customer service oriented, methodical Parts Counter Person!

Why Work for Ken Garff?

Ken Garff recognizes the importance of a benefit program that provides protection to our employees and their families. A comprehensive benefits program has been created to fulfill a wide range of needs.

Benefits available to employees include:

  • Competitive compensation package based on performance

  • Medical, Dental, Vision – Medical Preventive care covered at 100%

  • Vision materials plan - $250 available per member, per calendar year, for vision materials

  • Insurance Premium discount for participation and compliance in company Personal Wellness Program

  • Monetary incentives for maintaining and improving goals of Personal Wellness Program

  • Company Paid Employee Life Insurance of $20,000

  • AD&D Coverage at $20,000

  • Voluntary Life Insurance for employee, spouse, and children

  • Voluntary Short-term and Long-term disability

  • Flexible Spending Accounts (medical and dependent care)

  • Employee Assistance Program

  • 401K Plan with Company match

  • Paid Time Off

  • Holiday Pay

  • Volunteer Time Off Program- We pay employees up to 8 per year to volunteer with a charitable organization that you are passionate about.

  • Year-end bonus program for all employees (Garff Giveback)

  • Discounts on Cars, Parts and Service

We are looking for a strongcustomer focusedandmethodicalParts Counter Personwho will work towards returning a profit on dealer capital invested in parts inventory. The selected individual will accomplish this objective through the use of effective purchasing procedures, accurate inventory control, security, pricing, merchandising, displaying and advertising.

Duties and Responsibilities include:

  • Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership’s guidelines; deals directly with customer complaints stemming from parts issues.

  • Encourage the sale of branded parts.

  • Develop, enforce and monitor specific guidelines for dealing and communicating with customers to foster exceptional customer satisfaction.

  • Guarantee that customer service telephone inquiries are handled quickly and effectively.

  • Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions

  • Establish processes to ensure accuracy between inventory and computer records.

  • Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available.

  • Act as the liaison to the Service Manager fostering close cooperation over parts supply for servicing work issues.

  • Monitor the work flow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met.

  • Make warranty and billing adjustments.

  • Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible

  • Implement and oversee stock checks in line with company standards and procedures. (Note: This may be perpetual stock checking or annual stock check).

  • Ensure parts location exists in the most appropriate and efficient locations.

  • Ensure that new stock lines are binned promptly.

  • Sign off on invoices when appropriate.

  • Assist in collecting on overdue accounts.

  • Notify all special order customers upon arrival of parts.

    To qualify for this position:

  • Must be 18 years or older and be authorized to work in the U.S

  • High School Diploma or equivalent

  • Must have a basic understanding and standard knowledge of automobiles and their components

  • Creative and logical with solving problems that arise, while expressing empathy for customers

  • Must have the ability to move about the parts department with or without reasonable accommodation

  • Experience using computer software programs, Internet and Email

  • Strong record of positive customer satisfaction

  • Must be skilled at listening, problem solving and communication

  • Energetic, enthusiastic and team oriented

  • Valid in-state driver's license.


WORKING CONDITIONS:While performing the duties of this job the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Need ability to move around the dealership. The employee may be required to lift up to 25 pounds. Work is performed at a desk in an office setting .

Our Company Culture:

Ken Garff founded his automotive business over 83 years ago in downtown Salt Lake City based upon principles of honesty, integrity, and personalized customer service. Ken was extremely community oriented and best known for his personal dealings with customers.

Ken's legacy lives on, as Ken Garff has over 50 stores throughout Utah, Texas, Michigan, Iowa, Nevada and California.

Ken Garff believes in giving back to the communities in which it serves. Since Ken founded his business over 83 years ago, the company has given millions of dollars and thousands of hours to schools, charities and community organizations.

At Ken Garff, our employees strongly believe in our Company Values. We are looking for individuals who feel the same way. Our Values are as follows:

D evelops employees and/or self through continuous trainingRespects and keeps promises to customers and coworkersIntently listens to understand customer and co-worker needsValues honesty, transparency, and consistency in all of our dealingsExemplifies Brand Persona (professional, sensitive, knowledgeable, resourceful, reliable, and transparent)

Applicants will be required to complete an employment application and additional pre-employment requirements.

Selected applicants will be required to submit to and successfully complete MVR, background check, and pre-employment drug test .

NOTE:This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.

STEW HANSEN HYUNDAI is an Equal Opportunity Employer

((We Hear You))