ONENECK IT SOLUTIONS KNOWLEDGE MANAGER in CEDAR RAPIDS, Iowa
KNOWLEDGE MANAGERID2017-11547Job LocationsUS-IA-Cedar RapidsCompanyOneNeck IT Solutions Overview:Want to be part of a customer focused, high performance, high integrity team of technology professionals? At OneNeck IT Solutions we deliver world class IT solutions 365/24/7. We're in search of dynamic individuals that are passionate about technology and providing best-in-class customer service. Our managed services engagements allow our employees to have access to a variety of technologies and environments, broadening your skillset while preparing you for future growth.OneNeck IT Solutions employs approximately 650 people throughout the U.S. The company offers a full suite of IT solutions including cloud and hosting solutions; ReliaCloud enterprise cloud services; managed services; ERP application management; professional services; and IT hardware. OneNeck has Tier 3 data centers in Iowa, Minnesota, Wisconsin, Arizona, Oregon and Colorado.The Knowledge Manager's primary responsibility is to promote the capture and sharing of knowledge within OneNeck. They lead a continual improvement process (CIP) focusing on all areas of knowledge management, including but not limited to process documentation and training, toolsets and co-worker engagement. They must be both a subject matter expert on knowledge management tools, processes and industry best practices and also be champion for knowledge sharing within the organization. They maintain a set of KPIs to track the success of CIP initiatives.Responsibilities:Facilitate and assist with knowledge capture. Create documentation on a request basis and work with staff to create and/or improve their own documentation.Improve knowledge management process and training.Lead the administration of knowledge management toolset. As the owner of the process, collaborate with tools owners on the administration and improvement of tools.Champion knowledge sharing among both staff and leadership.Develop and maintain KPIs related to knowledge sharing.Establish and grow communities of practice.Where appropriate, assist with facilitating knowledge transfer to customers.Qualifications:Required QualificationsBachelor's degree (or higher) OR- 4 years professional experience.3+ years knowledge management experience.3+ years of project management or leadership experience.Other QualificationsExperience working in an IT environment, preferably within a Managed Services IT support organization.Ability to proactively align work with company goals and achieve results.Experience interacting with external customers.Track record of implemented process improvements.Must possess strong analytical skills and problem solving skills.Ability to pull and analyze data for driving continuous operational improvement.Experienced with ticketing systems and ITSM tools.ITIL or ITSM certification is preferred.Experience with Knowledge Centered Support processes.Experience with a broad range of Knowledge Management Tools including, but not limited to, SharePoint, Wiki and Knowledge Base software and version control systems.Excellent customer service skills, interpersonal skills, and telephone etiquette.Benefits:As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click .Socialize this job opportunity to a friend, colleague, or family member:Employment at OneNeck is subject to post-offer, pre-employment drug testing. EEO/AA Employer/Vets/Disability.