Transamerica Customer Care Representative in Cedar Rapids, Iowa

Job FamilyCust Care-Call Center

Job Description SummaryAs a customer care professional, you receive inbound phone inquiries from our customers. Your goal each day is to ensure each interaction you have with our customers results in a great and positive experience, turning them into net promoters of Transamerica!Job Description

Here are the core responsibilities expected from our customer care professionals:

  • Provide solutions to customers! Our employees are empowered to make good business decisions based on the needs of our customers and our current business practices by providing complete and accurate information regarding life and health insurance, retirement and annuity investment products while focusing on customer satisfaction.

  • Look for and be proactive for ways to make it easy for our customers to do business with us!

  • Show the customer your care on each and every inquiry! As the voice of our company and as a customer care professional, it’s important for you to personalize and express your care and concern for the customer using your skills to effectively resolve their service request or problem.

  • As a financial services company, we work hard to ensure we have our customers’ trust with their investments. Within this role, we express confidence via our voice tone, along with our actions, to our customers to demonstrate they have our trust regarding their financial security.

  • In a customer centric company, team work is very important! We want to ensure our customers end each interaction with us knowing they have made the right decision investing their future with us by thinking we have good people!

  • Working for Transamerica is rewarding; however, we do have daily, monthly and annual quality and productivity goals and metrics that need to be achieved. Your leadership team is dedicated to working with you to achieve our goals, ensuring you grow professionally as well.

Qualifications

In order to join the Transamerica family, we expect our customer care professionals to:

  • Have a high school diploma or equivalent

  • Up to one year experience of contact center and / or customer service experience

  • Fundamental computer knowledge and maneuverability with windows applications

Preferred qualifications:

  • Associates degree

  • General understanding of life and health insurance

  • Knowledge of retirement and annuity investment products

Behavioral qualifications

  • Excellent verbal and written communication skills

  • Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels.

  • Ability to maintain confidentiality of customer and company information.

Working Conditions

  • Normal office environment

  • May work varied shifts

Why work for Transamerica?

Total Rewards at Transamerica: It’s more than a paycheck!

Our comprehensive Total Rewards package is designed to help support you in many ways — throughout all stages of your life and career. We provide a competitive, market-driven program that encompasses base compensation, bonus potential, retirement, health and wellness benefits, learning and development opportunities, plus great employee perks. All designed with you in mind… to help you live your best life, grow personally and professionally - and feel valued for the work you do.Learn more about our Total Rewards Package.

  • Equal Opportunity Employer:Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. Please contact: applicantsupport@transamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.

  • Technical Assistance:If you experience technical problems during the application process, please email applicantsupport@transamerica.com.

TARSR

Why Work for Us

Total Rewards at Transamerica: It’s more than a paycheck.

Our comprehensive Total Rewards package is designed to help support you in many ways — throughout all stages of your life and career. We provide a competitive, market-driven program that encompasses base compensation, bonus potential, retirement, health and wellness benefits, learning and development opportunities, plus great employee perks. All designed with you in mind… to help you live your best life, grow personally and professionally - and feel valued for the work you do.

Learn more about our Total Rewards Package.

Equal Opportunity Employer:

Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.

AEGON USA Realty Advisors, LLC, is an Equal Employment Opportunity/ Affirmative Action Employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.

Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. Please contact: applicantsupport@transamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.

Technical Assistance:

If you experience technical problems during the application process, please email applicantsupport@transamerica.com.

At Transamerica, hard work, innovative thinking and personal accountability are qualities that we honor and reward. We understand the potential that is unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment focused on helping customers secure their long-term financial futures.

Transamerica is a part of AEGON, an international life insurance, pension, and asset management company. The AEGON companies employ approximately 28,000 people and have a strong presence in more than 20 countries across the globe. For more information, visit www.transamerica.com.